[Remote] Principal Platform Architect- Federal at ServiceNow

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Information Technology, Artificial IntelligenceIndustries

Requirements

Candidates must live in Ottawa or the surrounding area and possess deep technical expertise in the ServiceNow platform. This role requires experience in guiding customers through digital transformations, leading solutioning and scoping discussions, and driving the successful delivery of strategic, multi-workflow projects. A strong understanding of instance strategy, technical governance, core data, integrations, and overall platform health is essential. Experience interfacing with executive, platform owner, enterprise architect, and development teams is also necessary.

Responsibilities

The Principal Platform Architect will provide architectural guidance, technical governance, and best practices for assigned contracts, focusing on large and strategically important accounts. They will build relationships with customer leaders to align ServiceNow solutions with business strategy, collaborate with GTM and Delivery teams, and contribute to leading practices, standards, and thought leadership for the ServiceNow platform. This role involves advising on product strategy, helping customers establish a solid technical foundation, and designing solutions to drive business outcomes through platform adoption. They will guide internal and external teams in delivering solutions based on designed technical architectures for long-term success.

Skills

Digital Transformation

Solutioning

Scoping

Pre-sales

Project Delivery

Thought Leadership

Best Practices

Technical Governance

Platform Strategy

Agility

Sustainability

Cloud-based Platform

AI-enhanced Technology

Business Strategy Alignment

Scalable Solutions

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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