[Remote] Platform Engineer II (Observability) at Iterable

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

2+ years of professional software or infrastructure, SRE experience
Hands-on work with Kubernetes (and Docker) in production
Deep experience with at least one cloud provider (AWS preferred) and Infrastructure-as-Code (Terraform, Helm, GitOps)
Strong programming/scripting skills in Python, Go, or similar
Experience using or supporting observability platforms (Datadog, Prometheus, Elastic, OpenTelemetry, etc.) in a production environment
Familiarity with CI/CD pipelines and modern DevOps practices
Bachelor’s degree in CS/Engineering — or the equivalent real-world experience

Responsibilities

Own the full observability stack (Datadog, Prometheus, Grafana, Elasticsearch, Quickwit, OpenTelemetry)—design, deploy, and scale it to support petabyte-scale telemetry
Instrument and automate monitoring, logging, tracing, and metrics to ensure system visibility across 100+ services and multiple Kubernetes clusters
Ship platform features—contribute code that boosts reliability, performance, and developer experience across Iterable
Partner with engineering teams to improve instrumentation, refine dashboards/alerts, and embed observability into their SDLC
Reduce MTTR & cost—design cost-effective telemetry pipelines and create high-signal, low-noise alerting strategies
Participate in our on-call rotation that prioritizes recovery, postmortems, and continuous improvement

Skills

Iterable

Customer engagement platform for personalized marketing

About Iterable

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer and orchestrates messages across multiple channels to enhance communication. Iterable operates on a subscription-based model and incorporates AI to improve the relevance of marketing messages, offering advanced personalization features. The company's goal is to empower marketers to move beyond traditional methods and thrive in a challenging economic environment.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$332.9MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan

Risks

Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.

Potential data privacy concerns with GDPR compliance in the EMEA region.

Economic uncertainties may impact subscription renewals and new customer acquisitions.

Differentiation

Iterable offers AI-driven cross-channel features for personalized customer engagement.

The platform's Smart Ingest feature consolidates data from multiple sources for better insights.

Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.

Upsides

Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.

Native WhatsApp integration expands global reach for engaging international audiences.

Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.

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