NOC Engineer (AU IT, Office-based) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, NetworkingIndustries

Requirements

Strong troubleshooting skills in switch/router/wifi
Working knowledge of Aruba ClearPass and Aruba Central
Experience supporting firewall and SD-WAN
Competency in LAN design, VLANs, cloud connectivity
Detail-oriented with good documentation practices
3+ years’ experience in network operations or NOC roles (MSP environment preferred) - nice to have
Certifications in Aruba, Cisco, Meraki or similar networking technologies - nice to have
Experience with Datto RMM and Autotask PSA or equivalent - nice to have
Understanding of asset lifecycle management and patch management best practices - nice to have

Responsibilities

Act as Level 1 and 2 support for client MSP network and infrastructure incidents
Monitor and troubleshoot RMM (Remote Monitoring & Management) alerts from Central platform
Perform lifecycle patching and asset management
Execute health checks and system audits across client environments as needed
Support and maintain switches, routers, firewalls, and wireless access points
Troubleshoot LAN/WLAN networks, including cloud-integrated systems
Conduct predictive, active, and passive wireless surveys using Aruba best practices
Administer and support Aruba ClearPass for network access control
Administer and support Aruba Central for cloud-based network management and monitoring
Triage and resolve tickets within SLAs using Datto Autotask PSA (formerly Kaseya)

Skills

Aruba ClearPass

Aruba Central

SD-WAN

VLANs

Datto RMM

Autotask PSA

switches

routers

firewalls

wireless access points

LAN

WLAN

RMM

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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