Manager, Security Engineering | Remote, USA at Optiv

Leawood, Kansas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Bachelor’s Degree (B.A.) from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study; or at least five years related experience and/or training; or equivalent combination of education and experience (preferred)
5 or more years of experience in service delivery management (required)
5 or more years Information Technology experience (required)
5 or more years of IT security experience (required)
3 or more years of Managed Services experience (required)
3 or more years of SIEM Engineering experience (preferred)
Demonstrated experience building technical relationships
One or more certifications in Security/Networking including Security+, GSEC, PMP, GCIA, GCIH, CISSP or other security specific vendor/product certifications (preferred)
Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills
Strong customer relationship skills
Experience supporting Managed Services sales processes

Responsibilities

Oversee Optiv Security Engineering Services in alignment with business objectives
Maintain, onboard, and expand customer security platforms
Lead cross-functional efforts to resolve key customer and engineering challenges
Support initiatives by staying abreast of current security trends and engineering capabilities
Engage with key stakeholders and maintain positive client relationships as an escalation point for service delivery
Define policies, procedures, and best practices
Mentor, develop, and evaluate employee performance
Contribute to development and continuous improvement of Cyber Operations services
Lead the Security Engineering Team(s)
Manage the overall Cyber Operations client life cycle
Ensure engineering expectations are set, understood, agreed upon, and met
Build and improve integration processes to enhance service efficiency, effectiveness, and client satisfaction
Monitor service delivery for contractual compliance
Assist with ensuring service descriptions match platform and service capabilities
Review and suggest change orders where applicable
Serve as a point of contact for service levels, escalations, and issues for customers
Develop service action plans based on root cause analysis, trends, and customer inputs
Communicate service interruptions, root cause analysis, action plans, and capacity/performance trend analysis for engineering team(s)
Provide timely, accurate, and relevant internal utilization reporting
Ensure day-to-day service operations are delivered to clients
Validate service level agreements are being met for clients
Work with vendor(s) to ensure tickets and bugs are reported and addressed
Engage in on-call scheduling and duties as a point of escalation for missed pages and higher-level business decisions
Assist internal IT teams to ensure functional systems are operating as intended
Effectively manage associate through principal level engineers

Skills

Security Engineering

Cyber Operations

Client Lifecycle Management

Service Delivery

Root Cause Analysis

Escalation Management

Team Leadership

Policy Development

Stakeholder Management

Integration Processes

Contractual Compliance

Utilization Reporting

Optiv

Cybersecurity advisory and solutions provider

About Optiv

Optiv helps businesses manage and reduce cyber risks by providing advisory services and solutions tailored to their specific needs. Their services cover the entire cybersecurity lifecycle, including strategy development, technology validation, and implementation of security measures. They serve nearly 6,000 clients across various industries, such as retail, manufacturing, and healthcare, ensuring that sensitive information is protected and digital systems remain secure. Unlike many competitors, Optiv focuses on customized solutions and ongoing support, adapting to the evolving cybersecurity landscape. Their goal is to empower organizations to secure their operations effectively and prepare for future challenges in technology, such as AI and IoT.

Denver, ColoradoHeadquarters

2015Year Founded

$12MTotal Funding

ACQUISITIONCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Rising competition from AI-driven cybersecurity firms like Secuvy.

Complexity in managing numerous cybersecurity tools may hinder effectiveness.

Meeting Zero Trust compliance deadlines requires significant investments.

Differentiation

Optiv offers comprehensive cybersecurity solutions tailored to diverse industry needs.

The company excels in Zero Trust architecture implementation for federal agencies.

Optiv's Future Point initiative explores AI, quantum computing, and IoT impacts.

Upsides

Optiv's AI Security Services enhance innovation and efficiency for clients.

Recognition as a leader in IDC MarketScape boosts Optiv's consulting credibility.

Increased cybersecurity budgets reflect growing demand for Optiv's services.

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