ServiceNow Technical Consultant
CprimeFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Chicago, Illinois, United States
Candidates must possess deep product expertise in ServiceNow's Finance & Supply Chain solutions, including Sourcing and Procurement Operations, Supplier Lifecycle Operations, Accounts Payable Operations, Finance Case Management, Legal Service Delivery, and Contract Management. A strong understanding of Finance, Supply Chain, and related business processes, along with experience in digital transformation and implementing cloud-based platforms, is essential. The role requires excellent client advisory and executive relationship-building skills, a focus on best practices, and the ability to translate business challenges into technical and functional solutions.
Serve as the primary executive point-of-contact for clients, guiding their ServiceNow strategy for Finance and Supply Chain solutions to align with digital transformation objectives. Collaborate with internal ServiceNow teams to understand customer requirements and develop roadmaps, ensuring alignment with client goals and monitoring progress. Define detailed technical and functional solutions, provide options with pros and cons, and act as a liaison between the client and ServiceNow to address challenges. Build and maintain trusted advisory relationships with client executives and stakeholders, facilitating effective communication and collaboration.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.