Senior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Cloud Computing, IT ServicesIndustries
Requirements
Candidates should possess deep customer service and service delivery skills, along with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and customers. A Bachelor's degree is preferred, though experience may be considered a substitute.
Responsibilities
The Major Incident Manager will be responsible for communication, leadership, and management of all high severity major incident situations, including assembling teams, conducting root cause analysis, initiating remediation testing, and communicating status updates to both internal management and client stakeholders. They will also manage client technology incidents from identification to closure, prioritize incidents according to urgency, and continuously improve the incident management process, as well as logging incidents and their resolutions.
Skills
Incident Management
Major Incident Management
Root Cause Analysis
Problem Management
Customer Communication
Leadership
Service Delivery
Managed Services
AHEAD
Digital transformation and cloud consulting services
About AHEAD
AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.
Chicago, IllinoisHeadquarters
2007Year Founded
BUYOUTCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Risks
Emerging cloud service providers offer similar services at lower costs.
Rapid technological advancements may outpace AHEAD's solution updates.
Economic downturns could reduce spending on digital transformation projects.
Differentiation
AHEAD specializes in digital transformation with a focus on cloud solutions.
The company achieved Gold Cloud Platform Competency with Microsoft Azure.
AHEAD offers tailored solutions for cloud migration and infrastructure optimization.
Upsides
Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.
Growing interest in AI-driven IT operations presents new opportunities for AHEAD.
The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.
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