[Remote] Machine Learning Engineer (Virtual Agents) at Cresta

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Contact Center Technology, Customer Service SoftwareIndustries

Skills

Key technologies and capabilities for this role

AIMachine LearningLarge Language Models (LLMs)AI Agent systemsReasoningPlanningEvaluationSoftware Development

Questions & Answers

Common questions about this position

What is the salary for the Machine Learning Engineer position?

This information is not specified in the job description.

Is this Machine Learning Engineer role remote or does it require office work?

This information is not specified in the job description.

What are the key requirements for the Machine Learning Engineer role?

Candidates need a Bachelor’s or Master’s Degree in Computer Science, Mathematics, or a related field, plus 2+ years of hands-on industry experience with AI and machine learning, preferably with LLMs.

What is the company culture like at Cresta?

Cresta focuses on revolutionizing the workforce with AI through a mission-driven environment, leveraging top AI expertise from founders like Sebastian Thrun, Ping Wu, and Tim Shi, with an emphasis on innovation and practical AI applications.

What makes a strong candidate for this Machine Learning Engineer position?

Strong candidates will have a degree in Computer Science or related field and 2+ years of hands-on AI/ML experience, especially with LLMs, along with the ability to design, deploy AI agents, collaborate cross-functionally, and innovate on production-scale AI systems.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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