ML Engineer (Remote, NYC, Austin)
Trunk Tools$140,000 - $200,000/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Contact Center Technology, Customer Service SoftwareIndustries
Position Overview
- Location Type: Not specified
- Employment Type: Not specified
- Salary: Not specified
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
This role focuses on the AI Agent team, dedicated to creating state-of-the-art AI Agents for customer solutions. The team leverages Large Language Models (LLMs) and AI Agent systems, aiming for cost-effective, secure, and reliable solutions. The goal is to bring research into practical, scalable applications. This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.
Requirements
- Bachelor’s or Master’s Degree in Computer Science, Mathematics, or a related field
- 2+ years of hands-on industry experience with AI and machine learning, preferably with experience working with LLMs.
Responsibilities
- Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
- Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
- Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
- Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
- Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.
- Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.
Application Instructions
- Not specified
Company Information
- Cresta is focused on revolutionizing the workforce with AI.
- Founded by Sebastian Thrun (Google X, Waymo, Udacity), Ping Wu (Google Contact Center AI), and Tim Shi (Open AI).
Skills
AI
Machine Learning
Large Language Models (LLMs)
AI Agent systems
Reasoning
Planning
Evaluation
Software Development
Cresta
AI-powered coaching for sales teams
About Cresta
Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.
Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees