Logistics Associate I

Position Overview

• Location Type: Onsite
• Job Type: Full time
• Salary: Not specified
• Brief Description: The “Associate Logistics Coordinator_Proforma” ensures a high level of support, service, reliability, and availability to internal departments. Ensures efficient and effective operations of the section. As a member of the Logistics Team, your onsite attendance may be required for (but not limited to) trainings, meetings, and daily operational tasks.

Requirements

• Education: High School diploma or equivalent required.
• Experience: Minimum of two years general logistics experience with clinical trials required, or an equivalent combination of education, training, and experience.

Responsibilities

• Issue Pro-forma invoice for shipments from kit vendors to sites.
• Maintain the Proforma mailbox, sending proforma invoices to the IOR for approval, making any changes required, and releasing them to the kit vendor for shipment.
• Maintain courier contact sheets and starter packs for couriers.
• Responsible for daily interaction with clients/IOR to ensure correct delivery of supply orders to clinical sites.
• Escalate to Project Manager and/or designee when a client/IOR is unresponsive, and study timelines are impacted.
• Serve as the point of contact for issues and questions related to proforma invoices for supplies.

Knowledge, Skills, and Abilities

• Excellent customer service and phone service skills.
• Knowledge of Good Clinical Practices.
• Accurate data entry skills and high-level computer literacy.
• Superior analytical, interpersonal, and time management skills.
• Excellent verbal communication and customer service skills in the English language; additional languages are an advantage.
• Critical thinking and problem-solving skills to support quality decision-making.
• Proven negotiation and problem resolution skills.
• Maintains confidentiality of client protocols and study data.

Additional Information

• Reports to Team Lead level or above.
• Onsite attendance may be required for trainings, meetings, and daily operational tasks.

Company Information

• Company: Thermo Fisher Scientific
• Mission: Enabling our customers to make the world healthier, cleaner and safer.
• Services: Clinical trials conducted in 100+ countries, development of novel frameworks for clinical research through our PPD clinical research portfolio, laboratory, digital, and decentralized clinical trial services.