Account Manager, Financial Services
CollectorsSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Bachelor’s degree in Finance, Business, or related field; MBA or professional certification (e.g., CFA, PMP) is a plus
- 5+ years of experience in loan operations
Responsibilities
- Supervise a team of loan servicing analysts responsible for agency and non-agency loan servicing activities
- Allocate daily tasks, monitor workloads, and ensure adherence to internal controls and deadlines
- Conduct regular team meetings to review performance, share updates, and address challenges
- Manage the full lifecycle of syndicated and non-agency loans, including loan and letter of credit setup, documentation review, funding, and reconciliation
- Ensure accurate and timely servicing of loans and letters of credit in accordance with industry standards and client requirements
- Coordinate with counterparties, agents, and custodians to resolve discrepancies and ensure smooth servicing
- Serve as the primary point of contact for internal stakeholders including front office, credit risk, legal, compliance, and technology teams
- Escalate and resolve servicing issues, delays, and operational risks in a timely manner
- Provide regular updates and reporting to senior management on loan volumes, exceptions, and KPIs
- Identify inefficiencies and implement process enhancements to reduce servicing times and operational risk
- Collaborate with technology teams to automate manual processes and improve system functionality
- Maintain and update standard operating procedures (SOPs) and ensure team adherence to best practices
- Ensure execution with compliance with internal policies, regulatory requirements (e.g., SOX, FDPA, Regulation H), and industry standards
- Support internal and external audits by providing documentation, responding to inquiries, and implementing corrective actions
- Provide and report on key risk indicators (KRIs) and support the development of control frameworks
- Mentor and train junior staff on loan servicing processes, systems, and industry practices
- Foster a culture of accountability, continuous learning, and operational excellence
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Team Lead position?
This information is not specified in the job description.
Is this a remote position or what is the location requirement?
This information is not specified in the job description.
What key skills are needed for the Loan Agency Servicing Team Lead role?
Key skills include team leadership and oversight, loan servicing execution for syndicated and non-agency loans, stakeholder communication, process improvement and risk management, and regulatory compliance oversight.
What is the company culture like at Santander?
Santander fosters an enriching environment focused on continuous learning, personal growth, collaboration with talented colleagues worldwide, engagement, and commitment to employee success.
What makes a strong candidate for this Team Lead role?
Strong candidates have experience supervising loan servicing teams, managing the full lifecycle of syndicated and non-agency loans, communicating effectively with stakeholders, improving processes to reduce risks, and ensuring regulatory compliance.
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
