Lead Machine Learning Scientist at Monzo

London, England, United Kingdom

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£110,000 – £140,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Track record of leading the technical work of a team in developing and deploying advanced Machine Learning models tackling real business problems with demonstrable impact, preferably in a fast-moving tech company
Experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production and delivering business impact
Impact-driven mindset with excitement to own the end-to-end journey from business problem to measurable production impact
Experience in and passion for mentoring other ML practitioners, sharing knowledge, and raising the technical bar across the team
Self-starter mindset: proactively identify the most impactful issues and opportunities and collaboratively tackle them
Enthusiasm for Monzo's mission to transform customer service using advanced ML techniques like LLMs

Responsibilities

Leverage deep experience to understand customers’ problems and support needs based on a variety of inputs
Route customers to the right COp (support workforce) and globally optimise routing decisions across millions of customers and thousands of support staff
Automate the resolution of customers’ support needs through autonomous agents
Aid customer support in decision-making and pattern detection
Develop human-in-the-loop systems using state-of-the-art ML techniques including LLMs to predict, identify, disambiguate, and route customer problems at scale
Embed in product squads, experiment with technical approaches, justify and demonstrate effectiveness to meet business and customer needs

Skills

Machine Learning

LLMs

Human-in-the-Loop

NLP

Automation

Customer Routing

Data Science

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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