Lead AI/ML Engineer, Sleep Chat at Hatch

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, Consumer TechnologyIndustries

Requirements

7+ years Python development, 2+ years building production NLP/LLM systems
Expert with LangChain, prompt engineering, and orchestrating multi-agent LLM workflows
Experience with Claude/GPT-4 APIs, AWS Bedrock, or similar LLM platforms
Proven track record shipping conversational AI products that handled real customer queries at scale
Build evaluation frameworks for LLM output quality
Experience fine-tuning models or implementing RAG systems for domain-specific knowledge
Worked with intent classification, entity extraction, and multi-turn dialogue management
Know when to use off-the-shelf models vs. custom training (and can explain the tradeoffs)
Debug issues across LLM→API→device boundaries in production
Experience with async Python, Lambda/serverless architectures, and real-time processing
Built monitoring/observability for AI systems (hallucination detection, response quality degradation)
Shipped features handling ambiguous requirements under aggressive timelines
Can interview domain experts (sleep consultants) and translate knowledge into system constraints
Experience working with non-technical stakeholders to define AI behavior and guardrails
Comfortable explaining AI decisions to product/business teams without jargon

Responsibilities

Audit existing AWS Lambda prototype and identify technical gaps
Review Hatch's sleep content library, device APIs, and customer conversation patterns
Ship initial prompt improvements and establish baseline metrics for response quality
Own the build-out delivering Phase 2 of AI Sleep Chat for Q2 2026 launch
Build evaluation system for measuring response accuracy against Hatch's sleep philosophy
Partner with sleep consultants to tune AI responses and establish guardrails
Instrument logging/monitoring for intent recognition, response quality, and conversation outcomes
Lead Natural Language Interface project: translate voice/text commands into device API calls
Design and implement multi-agent architecture for command processing pipeline (intent → parameters → CMS lookup → device control)
Build routine creation wizard using LLM-powered recommendations
Establish AI/ML infrastructure patterns for Hatch (model evaluation, fine-tuning, deployment)

Skills

NLP

AWS Lambda

Prompt Engineering

LLM

IoT Integration

Multi-turn Conversations

Evaluation Systems

Hatch

Develops technology for improving sleep quality

About Hatch

Hatch focuses on enhancing sleep quality through technology-driven devices suitable for all ages, from newborns to adults. Their main products, Hatch Rest and Hatch Restore, are designed to help families improve their sleep, and they have already assisted over half a million families. Hatch sells its products directly to consumers via its website and offers a subscription service that provides tailored sleep solutions, including personalized routines and exclusive content for better sleep hygiene. What sets Hatch apart from competitors is its emphasis on user-friendly technology that integrates easily into daily life, along with a 60-night money-back guarantee and a one-year warranty, which helps build customer trust. The company's goal is to make sleep easier and more effective for everyone.

Menlo Park, CaliforniaHeadquarters

2014Year Founded

$26.4MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Mental Health Support

Family Planning Benefits

Remote Work Options

Home Office Stipend

Phone/Internet Stipend

Company Equity

Risks

Increased competition in the sleep technology market could erode Hatch's market share.

Consumer privacy concerns may impact Hatch's subscription service.

Supply chain disruptions could delay product launches like Restore 3.

Differentiation

Hatch offers innovative, all-in-one sleep solutions for all age groups.

The company provides a 60-night money-back guarantee and a one-year product warranty.

Hatch's products integrate seamlessly into daily routines with user-friendly technology.

Upsides

Growing interest in sleep technology among millennials and Gen Z boosts Hatch's market.

Hatch's new Restore 3 offers a phone-free, customizable sleep experience.

Rising awareness of sleep's importance for mental health increases demand for Hatch products.

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