Member Support Agent - Part Time
Omada HealthPart Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
This information is not specified in the job description.
This is an on-site role in Zalando Outlet Stores in Cologne (Köln), as part of the in-store team creating shopping experiences for customers.
Experience in retail or customer service is preferred but not required; candidates need good German language skills, a positive attitude, and strong team player abilities.
Zalando emphasizes an inclusive culture, valuing candidates based on qualifications and performance regardless of gender, sexual orientation, ethnicity, religion, or disability; they seek energetic, creative, open-minded team players committed to sustainability.
Focus on why you are perfect for the role, highlighting your positive attitude, customer service skills, team spirit, and alignment with Zalando's sustainability goals; avoid including photos, age, or marital status in your resume.
European online fashion retail marketplace
Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.