Junior Analyst, Pega at Owens & Minor

Mumbai, Maharashtra, India

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Bachelor’s degree in computer science, Information Technology, or a related field
At least 1-2 years of hands-on experience in application support/enhancement in Pega PRPC V8.x
Proficient in using PDC for troubleshooting and monitoring
Pega certified Systems Architect (CSA) – Preferred
Good problem-solving skills and the ability to drive incident communication and continuous engagement with affected users and business stakeholders
Ability to collaborate with diverse, remote teams, managing through a matrix structure
Familiar with various Pega rules and features (Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports)
Knowledge in Core Java & Relational databases (Oracle, MS SQL, PostgreSQL)
Basic Knowledge on Pega Admin Studio
Experience in any Ticketing tools like ServiceNow
Agile methodology experience preferred

Respond to and resolve day-to-day issues reported by users within Service Level Agreement (SLA) timelines
Perform defect fixes and debugging using tools like clipboard, Tracer, and Live UI
Utilize PDC (Pega Decision Center) for monitoring, troubleshooting, and debugging of solutions
Create Pega Cloud Tickets/Requests
Take lead to manage incidents and guide teammates
Escalate complex issues to the appropriate team and level, serving as a communication point for involved resources
Perform day-to-day system maintenance tasks, such as production health monitoring
Understand the design and provide support for Analysis/Implementation of Pega Enterprise Class Rules, Flows, Activities, Correspondence, Case Management, Data Pages, Agents, UI design, Dashboards, and Reports
Work in rotational shifts and be available for on-call responsibilities
Perform additional duties as directed