Pega Consultant
EncordSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field
- At least 1-2 years of hands-on experience in application support/enhancement in Pega PRPC V8.x
- Proficient in using PDC for troubleshooting and monitoring
- Pega certified Systems Architect (CSA) – Preferred
- Good problem-solving skills and the ability to drive incident communication and continuous engagement with affected users and business stakeholders
- Ability to collaborate with diverse, remote teams, managing through a matrix structure
- Familiar with various Pega rules and features (Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports)
- Knowledge in Core Java & Relational databases (Oracle, MS SQL, PostgreSQL)
- Basic Knowledge on Pega Admin Studio
- Experience in any Ticketing tools like ServiceNow
- Agile methodology experience preferred
Responsibilities
- Respond to and resolve day-to-day issues reported by users within Service Level Agreement (SLA) timelines
- Perform defect fixes and debugging using tools like clipboard, Tracer, and Live UI
- Utilize PDC (Pega Decision Center) for monitoring, troubleshooting, and debugging of solutions
- Create Pega Cloud Tickets/Requests
- Take lead to manage incidents and guide teammates
- Escalate complex issues to the appropriate team and level, serving as a communication point for involved resources
- Perform day-to-day system maintenance tasks, such as production health monitoring
- Understand the design and provide support for Analysis/Implementation of Pega Enterprise Class Rules, Flows, Activities, Correspondence, Case Management, Data Pages, Agents, UI design, Dashboards, and Reports
- Work in rotational shifts and be available for on-call responsibilities
- Perform additional duties as directed
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a remote position.
What is the salary for this Junior Analyst role?
This information is not specified in the job description.
What skills are required for this Junior Analyst, Pega position?
Required skills include 1-2 years of hands-on experience in Pega PRPC V8.x application support, proficiency in PDC for troubleshooting, good problem-solving skills, familiarity with Pega rules like Flows and Activities, and knowledge of Core Java and relational databases.
What is the company culture like at Owens & Minor?
Owens & Minor values its teammates, encourages applications from candidates with sufficient experience even if they don't meet all qualifications, and supports collaboration with diverse, remote teams in a matrix structure.
What makes a strong candidate for this role?
Strong candidates have a Bachelor’s degree in computer science or related field, 1-2 years Pega PRPC V8.x experience, Pega CSA certification (preferred), problem-solving skills, and the ability to collaborate with remote teams; the company encourages applications aligning with career goals even if not all qualifications are met.
Owens & Minor
About Owens & Minor
N/AHeadquarters
N/AYear Founded
N/ACompany Stage