Senior Technical Consultant, IT Operations Management (ITOM) Workflow …
ServiceNowSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, IT ConsultingIndustries
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5-7 years of experience with ServiceNow, with at least 3 years specializing in ITOM
- Proven experience designing and implementing ServiceNow ITOM modules like Discovery, Event Management, and Service Mapping
- ITIL Foundation or higher certification (plus)
- Strong expertise in ServiceNow platform architecture, including MID servers and integrations
- Proficiency in scripting languages (e.g., JavaScript, PowerShell)
- Knowledge of network infrastructure, cloud technologies, and monitoring tools
- Familiarity with CMDB, AIOps, and automation solutions
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills to interact with technical and non-technical stakeholders
- Ability to work independently and lead cross-functional teams in a fast-paced environment
- Experience with multi-cloud management and orchestration (preferred)
- Knowledge of integrating ServiceNow with tools like Splunk, SolarWinds, or Dynatrace (preferred)
Responsibilities
- Develop and design ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration
- Translate business requirements into scalable and efficient ServiceNow solutions
- Define integration strategies between ServiceNow ITOM and other ITSM/ITOM tools
- Lead the implementation and configuration of ITOM modules, ensuring best practices are followed
- Customize workflows, scripts, and other components to meet client-specific needs
- Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements and align solutions with business goals
- Provide technical leadership and guidance during project planning and execution phases
- Ensure compliance with industry standards and organizational policies for ServiceNow implementations
- Establish governance frameworks for ongoing management and maintenance of ITOM modules
- Identify and resolve issues related to ServiceNow ITOM performance and functionality
- Continuously optimize configurations for improved efficiency and performance
- Create comprehensive documentation, including design specifications, implementation plans, and user guides
- Provide training and knowledge transfer to internal teams and end-users
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience level is required for this ServiceNow ITOM Technical Consultant role?
Candidates need 5-7 years of experience with ServiceNow, including at least 3 years specializing in ITOM, plus proven experience designing and implementing modules like Discovery, Event Management, and Service Mapping.
What technical skills are essential for this position?
Key skills include strong expertise in ServiceNow platform architecture with MID servers and integrations, proficiency in scripting languages like JavaScript and PowerShell, and knowledge of network infrastructure, cloud technologies, monitoring tools, CMDB, AIOps, and automation solutions.
Is the location or work arrangement specified for this job?
This information is not specified in the job description.
What education and certifications are required or preferred?
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required. ITIL Foundation or higher certification is a plus.
What makes a strong candidate for this ITOM Technical Consultant role?
Strong candidates will have 5-7 years of ServiceNow experience with 3+ years in ITOM, proven expertise in key modules like Discovery and Service Mapping, technical proficiency in scripting and integrations, plus excellent problem-solving skills.
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
