Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity through collaboration and respect
Work as a team to achieve goals with speed and agility
Innovate and adapt to changes
Maintain a friendly and positive attitude
Deliver service excellence, resolve and de-escalate member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)
Deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans executed, visible accurate signage, clean and organized)
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Execute departmental inventory counts, processing, and sorting damaged, defective, and/or return to vendor merchandise
Reduce salvage, obtain return authorizations from vendors, and re-wrap sellable merchandise
Work cross-functionally within departments to complete related inventory control responsibilities
Work proactively with department teams to track, plan, coordinate, and execute department inventory count control cycles as prescribed by Home Office within assigned deadlines
Follow count processes and procedures
Obtain return authorizations from vendors, process vendor chargebacks, and package and ship merchandise returns based on vendor return policies
Maintain the correct stock/inventory status for all damaged, defective, and returned merchandise
Assess breakage logs associated with leaking, spoiled, and broken merchandise and process merchandise out