Intern - Support (Accounting) at National Information Solutions Cooperative (NISC)

Mandan, North Dakota, United States

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

InternshipJob Type

UnknownVisa

Utilities, TelecommunicationsIndustries

Requirements

High School diploma or equivalency
Pursuing Bachelor’s Degree in a business-related field
Basic knowledge of Service Level Management (SLM) best practices (desired)
Basic knowledge of the Utility or Telecom industry (desired)
Familiarity with other integrated applications and services (desired)
Excellent verbal and written interpersonal and communication skills
Excellent presentation and training skills
Excellent telephone etiquette and ability to deal effectively with members/customers
Excellent research and problem-solving skills with strong attention to detail
Strong PC skills
Ability to effectively lead, influence, and teach others
Ability to organize and prioritize
Ability to interact in a positive manner with internal and external contacts
Ability to work independently as well as in a team environment
Commitment to NISC’s Statement of Shared Values
Ability to see, speak, hear, operate computer keyboards or office equipment, stand, walk, and sit
Hybrid schedule: Minimum 3 days per week in Mandan, ND office (Tuesdays and Wednesdays required)

Responsibilities

Provides superior customer support to internal and external customers
Assists customers with troubleshooting and ongoing application support
Follows up with members on cases being researched by various support groups
Handles email communication with external customers
Manages customer voicemails left on support mailbox
Handles Enterprise Solutions NISC Community posts
Prepares cases and follows up to resolution
Follows up with customers on recommended changes or resolutions on cases waiting on customer response
Follows up with members/customers on requests and procedures
Assists with mass communications to members/customers
Assists with software release process
Gathers, maintains, and audits member information in the configuration database
Utilizes all support tools as directed
Conveys customer feedback to product development staff as appropriate
Assists in other support areas as needed
Participates in testing of new product development or enhancements and documentation
Assists in reviewing system and training documentation
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingCase ManagementEmail CommunicationVoicemail HandlingCommunity ManagementFinancial SoftwareAccounting SupportDocumentation

Questions & Answers

Common questions about this position

What is the work schedule and location requirement for this internship?

This is a hybrid schedule requiring a minimum of 3 days per week out of the Mandan, ND location, with Tuesday and Wednesday as required office days and the third day flexible between the candidate and supervisor.

What are the key skills required for this intern position?

The role requires excellent verbal and written communication skills, excellent research and problem-solving skills with strong attention to detail, and excellent telephone etiquette for dealing effectively with members and customers.

When is this internship taking place?

Current applications are under consideration for Summer 2026, from May to August.

What compensation or salary is offered for this internship?

This information is not specified in the job description.

What kind of customer interaction is involved in this role?

The position involves a moderate level of customer interaction, including providing superior customer support, assisting with troubleshooting, handling email and voicemail communications, and following up on cases with members and customers.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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