Intern - Implementations (Accounting) at National Information Solutions Cooperative (NISC)

Mandan, North Dakota, United States

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

InternshipJob Type

UnknownVisa

Utilities, TelecomIndustries

Requirements

High School diploma or equivalency required
Pursuing Bachelor’s Degree in a business-related field
Basic knowledge of Project Management processes and theory
Basic knowledge of Service Level Management (SLM) best practices
Basic knowledge of the Utility or Telecom industry
Familiarity with other integrated applications and services
Excellent verbal and written interpersonal and communication skills
Excellent presentation and training skills
Excellent telephone etiquette and an ability to deal effectively with Member/Customers
Excellent research and problem solving skills with a strong attention to detail
Strong PC skills
Ability to effectively lead, influence and teach others
Ability to organize and prioritize
Ability to interact in a positive manner with internal and external contacts
Ability to work independently, as well as in a team environment
Commitment to NISC’s Statement of Shared Values
Ability to see, speak, and hear, to operate computer keyboards or office equipment, and to stand, walk, and sit

Responsibilities

Provides superior customer support to internal and external customers in all encounters
Responsible/Assist for email communication with external customers
Responsible/Assist for Enterprise Solutions NISC Community posts
Follow up with Member/Customers on requests and procedures
Assists with mass communications to Member/Customers
Assists with software release process
Gather, maintains and audits Member information in the configuration database
Conveys customer feedback to product development staff as appropriate
May be called upon to assist in other areas
May be called upon to participate in testing of new product development or enhancements and documentation
Assist in reviewing system and training documentation
Other duties as assigned

Skills

Project Management

Service Level Management

Customer Support

Email Communication

Documentation

Software Release

Data Auditing

Software Testing

Utility Industry

Telecom Industry

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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