Crowdstrike

Intelligence Analyst, Recon+ (Remote, GBR)

United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Information TechnologyIndustries

Requirements

Candidates must possess strong technical expertise in dark web intelligence, APT strategies, and threat intelligence, complemented by exceptional customer engagement skills across technical and executive levels. A proven ability to independently manage multiple concurrent workstreams and a passion for delivering outstanding customer experiences are essential. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts. Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections, and full understanding of the intelligence lifecycle are necessary. Excellent written and verbal communication skills in English, knowledge of cyber threat intelligence terminology, key concepts, and analysis, and familiarity with the dark and deep web ecosystems, including actors, forums, and leak sites are required. Candidates must be adaptable, willing to learn new technologies, possess a customer service attitude, and be able to operate independently with little direction. The ability to present and explain technology to less technical individuals and thrive in a fast-paced, high-stress startup environment, creating customer solutions with limited resources, is also necessary. Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security, is needed. Bonus points for the ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Responsibilities

The Falcon Intel Recon Analyst will directly support cyber threat customers and ensure they realize the full value of the Intelligence product, maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module, serving as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team. Key duties include driving high levels of customer satisfaction, maintaining a strong sense of ownership over customer relationships, quickly triaging and escalating noteworthy findings from Falcon Intelligence Recon to customers, guiding customers through findings, and providing subject matter expertise. Analysts will also act as a strong voice for customers to the Intelligence and Engineering teams to improve the product and ensure customer feedback, feature requests, and overall satisfaction are conveyed and accounted for. Planning and leading process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team is also a responsibility.

Skills

Cyber Threat Intelligence
Customer Support
Product Management
Cybersecurity
Intelligence Analysis
Customer Relationship Management

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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