Insurance Ops Associate (Cantonese/Mandarin) at Accenture

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field
Fresh graduate or 1–2 years of experience in insurance operations, including familiarity with policy issuance, data management, and adherence to service level agreements
General insurance knowledge or experience is preferred
Experience in a Business Process Outsourcing or Shared Services environment is an added advantage
Proficiency in written and spoken English & Cantonese or Mandarin
Willingness to work in shifts (if required) to accommodate the region supported, including on Malaysian public holidays

Responsibilities

Perform routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines
Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business
Ensure adherence to processing turnaround times for policy applications and transaction processing
Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures
Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing
Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks
Investigate and rectify any rework issues to ensure process accuracy and efficiency
Apply analytical and investigative skills to ensure accuracy and efficiency in operations

Skills

data entry

policy issuance

premium billing

policy processing

data management

Cantonese

Mandarin

English

insurance operations

SOP adherence

stakeholder communication

database maintenance

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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