Ingeniero de Soporte Técnico Hub$Spoke ( La Candelaria-Villagorgona ) at A1M Solutions

Bogota, D.C., Bogota, D.C., Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IndustrialIndustries

Requirements

Título de Ingeniería en Informática o similar
Mínimo 5 años de experiencia en soporte técnico en el sector TI
Turno de trabajo: Lunes a Viernes de 8:00 a 17:00
Flexibilidad para atender emergencias fuera de turno
Actitud proactiva y capacidad para trabajo en equipo
Experiencia deseable: Buen nivel de inglés
Experiencia deseable: En empresa del sector industrial
Ubicación: Candelaria (El Carmelo y La Nubia), Valle del Cauca, Colombia

Responsibilities

Dar soporte técnico en sitio, configuraciones o instalaciones de equipos de TI
Soporte “smart hands” a la infraestructura de redes, con apoyo del administrador remoto
Reemplazo de hardware de usuario final o redes, conforme a ciclo de vida definido
Solución de problemas básicos de LAN, WAN y WLAN
Gestión nivel 1 de cableado y servicios de voz y datos
Coordinación de gestión, conciliación y enajenación de activos
Preparación de instalaciones para reuniones/eventos
Proporcionar soporte in situ para eventos externos (configurar y probar equipos, acceso WAN/LAN, soporte a usuarios finales)
Control de inventario de equipos de usuario final y redes
Deshecho de hardware conforme a procedimientos establecidos
Organización y control del cuarto de computadoras
Soporte a hardware de usuario final e impresoras (instalaciones y configuraciones)
Atención a usuarios, incluyendo VIPs

Skills

Key technologies and capabilities for this role

LANWANWLANHardware SupportNetwork TroubleshootingCable ManagementVoice ServicesData ServicesInventory ManagementAsset ManagementSmart HandsTechnical SupportEnglish

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role includes legal benefits (prestaciones de ley) and reimbursement for travel expenses between client sites.

Is this a remote position or does it require on-site work?

This is an on-site position requiring presence at locations in Candelaria (El Carmelo and La Nubia), Valle de Cauca, Colombia, including support tasks like hardware replacement and event setups.

What experience and skills are required for this role?

Candidates need a degree in Computer Engineering or similar, at least 5 years of TI experience, and skills in on-site technical support, network infrastructure, hardware replacement, LAN/WAN/WLAN troubleshooting, and user support including VIPs.

What is the work schedule for this position?

The schedule is Monday to Friday from 8:00 to 17:00, with flexibility required to handle emergencies outside of regular hours.

What makes a strong candidate for this technical support role?

A strong candidate has a degree in Informática or similar, over 5 years of TI experience, teamwork attitude, desirable experience in industrial sectors and good English level.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees