Ingeniero de Soporte Técnico Hub$Spoke ( La Candelaria-Villagorgona ) at A1M Solutions

Bogota, D.C., Bogota, D.C., Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IndustrialIndustries

Requirements

Título de Ingeniería en Informática o similar
Mínimo 5 años de experiencia en soporte técnico en el sector de TI
Turno de trabajo: Lunes a Viernes de 8:00 a 17:00
Flexibilidad para atender emergencias fuera de turno
Actitud positiva y capacidad para trabajo en equipo
Experiencia deseable: Buen nivel de Inglés
Experiencia deseable: Haber trabajado en empresa del sector industrial
Ubicación: Candelaria (El Carmelo y La Nubia), Valle de Cauca, Colombia

Responsibilities

Dar soporte técnico en sitio, configuraciones o instalaciones de equipos de TI
Soporte “smart hands” a la infraestructura de redes, con apoyo del administrador remoto
Reemplazo de hardware de usuario final o redes, conforme a ciclo de vida definido
Solución de problemas básicos de LAN, WAN y WLAN
Gestión nivel 1 de cableado y servicios de voz y datos
Coordinación de gestión, conciliación y enajenación de activos
Preparación de instalaciones para reuniones/eventos
Proporcionar soporte in situ para eventos externos: configurar y probar equipos, proporcionar acceso WAN/LAN y brindar soporte a usuarios finales durante el evento (ej. actualizaciones de clientes)
Control de inventario de equipos de usuario final y redes
Deshecho de hardware conforme a procedimientos establecidos
Organización y control del cuarto de computadoras
Soporte a hardware de usuario final e impresoras (instalaciones y configuraciones)
Atención a usuarios, incluyendo VIPs

Skills

Key technologies and capabilities for this role

Technical SupportOn-site SupportSmart HandsLAN TroubleshootingWANWLANHardware ReplacementCable ManagementInventory ControlPrinter SupportAsset ManagementUser Support

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The benefits include standard legal benefits and reimbursement for travel expenses between client sites.

Is this a remote position or does it require on-site work?

This is an on-site position requiring presence at locations in Candelaria (El Carmelo and La Nubia), Valle de Cauca, Colombia, with support tasks performed in situ.

What experience and skills are required for this role?

Candidates need a degree in Computer Engineering or similar, at least 5 years of TI experience, and skills in on-site technical support, network infrastructure, hardware replacement, LAN/WAN/WLAN troubleshooting, and user support including VIPs.

What is the work schedule and duration for this job?

The schedule is Monday to Friday from 8:00 to 17:00 with flexibility for off-hours emergencies, and the position is long-term.

What makes a strong candidate for this technical support role?

A strong candidate has a degree in Informática or similar, over 5 years of TI experience, a team-oriented attitude, and desirable experience in industrial sectors or good English skills.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees