Infra Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 7.5 years of experience (role overview specifies 12+ years in enterprise backup and recovery solutions)
Expertise in Cohesity, Dell PowerProtect Data Manager (PPDM), and IBM Spectrum Protect (TSM)
Must have skills: Backup and Recovery Systems
15 years full-time education
Strong leadership, team management, and process ownership capabilities
Experience leading a team of 20+ backup engineers
Deep technical expertise in backup operations across physical, virtual, and cloud environments

Responsibilities

Manage, monitor, and maintain enterprise backup systems using Cohesity, Dell PPDM, and IBM TSM
Ensure successful completion of scheduled backup and restore jobs across physical, virtual, and cloud environments
Perform data restores, recoveries, and replication activities as per defined SLAs
Design and implement scalable backup architectures aligned with RTO/RPO objectives
Review existing backup infrastructure and recommend improvements in performance, storage utilization, and automation
Evaluate new technologies and drive modernization initiatives within the backup domain
Lead root cause analysis for backup-related incidents and ensure preventive actions are implemented
Coordinate with OEM/vendor support for critical escalations
Develop automation scripts (PowerShell, Python, or Shell) for routine operational tasks and reports
Maintain dashboards and performance reports for backup health, capacity, and SLA compliance
Ensure adherence to data protection policies, encryption standards, and retention requirements
Participate in internal and external audits; maintain accurate configuration and procedural documentation
Lead, mentor, and manage a team of 20+ backup administrators across shifts or regions
Allocate workload, set priorities, and ensure efficient operational coverage across environments
Conduct periodic performance evaluations, identify skill gaps, and create development plans for team members
Drive certification initiatives and continuous learning programs within the team
Own and monitor SLA/KPI metrics related to backup success rates, restore performance, and incident response
Implement ITIL best practices for incident, change, and problem management
Drive automation, documentation, and standardization initiatives to improve operational efficiency
Collaborate closely with cross-functional teams (Storage, Cloud, Security, Infrastructure)
Act as a single point of contact (SPOC) for backup-related escalations and service reviews
Present monthly/quarterly service reports and improvement plans to management and clients
Handle project and transition management (partial)

Skills

Backup and Recovery Systems

Cohesity

Dell PowerProtect Data Manager

PPDM

IBM Spectrum Protect

TSM

Backup Operations

Data Restore

Replication

RTO

RPO

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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