Incident Response Analyst II at Astra

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Center, IT OperationsIndustries

Requirements

Ability to respond to all alarms/alerts in data center environments, including DCIM, SAOS, CCTV, ACS, and BMS
Proficiency in using monitoring and automation tools for investigation, classification, and triage within SLAs
Deep understanding of incident criticality and impact to provide intelligence to resolver groups
Knowledge of internal/external communication methods and stakeholder responsibilities
Compliance with SOPs, MOPs, Runbooks, and Playbooks
Experience in root cause analysis (RCA) using in-depth questioning (Who, What, Where, When, Why)
Ability to act as incident commander during major incidents
Skills in real-time monitoring of infrastructure alarms (servers, DCIM, network, traffic)
Familiarity with threat intelligence tools like Everbridge Visual Command Center (VCC), InternationalSOS, and open-source tools
Capacity to respond calmly to critical situations and maintain SLAs

Responsibilities

Manage full lifecycle of incident management: detection, investigation, classification, triage, resolution, and RCA
Investigate, report, and respond to alerts and incidents (war room, remote bridges)
Continuously monitor alarm dashboards and systems for Network, Data Center Environment, Server Health, Facility Security, and Safety
Identify, acknowledge, assess criticality, and escalate incidents to resolver groups or higher tiers
Maintain detailed records of alarm handling, actions, and resolutions in ticketing tools; file incident reports
Act as incident commander during major incidents, ensuring SLA compliance and documentation
Support program managers, facilitate project deliverables, and improve operational/engineering initiatives
Conduct root cause analysis to identify recurring problems
Monitor global threat feeds, Everbridge VCC, InternationalSOS emails, and open-source tools for threats (weather, security, travel, regional instability)
Triage threat alerts, coordinate responses, escalate to law enforcement if needed, and compile response reports
Ensure clear communication with teams, stakeholders, and incident responders
Follow documented procedures to resolve incidents promptly

Skills

Incident Management

Problem Management

Alert Triage

DCIM

SAOS

CCTV

ACS

BMS

Root Cause Analysis

SLA Management

Ticketing Tools

Incident Command

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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