Senior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Technology, FinTechIndustries
Requirements
- 5+ years of relevant work experience and a Bachelor's degree, OR 7+ years of relevant work experience
- Background in incident management, payments, collections or other fast-paced, detail-oriented roles (preferred)
- Strong communication, organisation, and problem-solving skills (preferred)
- Comfortable working with systems and data, with curiosity to learn technical concepts (preferred)
- Calm under pressure and confident coordinating across multiple teams (preferred)
Responsibilities
- Act as the primary incident commander during live service-impacting events
- Maintain end-to-end ownership and accountability for the incident until full service restoration
- Ensure all participating teams are aware of their responsibilities, priorities, and next actions throughout the incident lifecycle
- Rapidly assess and quantify business, client, and regulatory impact using internal monitoring systems and external partner feedback
- Identify affected systems, clients, and transactions, continuously updating impact assessments as information evolves
- Analyze and document potential implications against relevant regulatory or service-level requirements
- Coordinate technical response efforts by working closely with Development and Infrastructure teams to identify root causes, validate potential fixes, and ensure stable, risk-free recovery actions
- Collaborate with Operations and Banking teams to confirm live impact, assess client and transactional exposure, and manage dependencies with third-party suppliers or network partners
- Partner with Client Services to deliver clear, accurate, and timely communications to clients and stakeholders throughout the incident
- Own incident-related communications during the live event, both internal and external
- Draft & issue in-incident updates for internal stakeholders, client notifications, and public status page posts, ensuring communication tone, timing, and content meet regulatory and reputational standards
- Maintain continuous situational awareness for stakeholders, providing clear timelines, impact statements, and resolution progress updates
- Serve as the ultimate escalation and decision-making point during live incidents
- Ensure all actions taken during the event are logged, traceable, and compliant with governance standards
- Hold technical and operational teams accountable for delivering agreed recovery actions within defined timelines
Skills
Incident Management
Incident Command
Service Restoration
Impact Analysis
Monitoring Systems
Stakeholder Communication
Shift Work
On-Call Support
Business Impact Assessment
Regulatory Impact
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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