Intercom

Front End Senior Developer / React + NextJs

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, along with 5+ years of experience in front-end development with a strong focus on React and Next.js. Proficiency in JavaScript, TypeScript, and modern ES6+ features is required, as well as experience with state management libraries such as Redux, Zustand, or Recoil. A strong understanding of server-side rendering (SSR), static site generation (SSG), and incremental static regeneration (ISR) in Next.js is necessary, alongside experience with GraphQL, REST APIs, and third-party integrations. Familiarity with CI/CD pipelines, Docker, and cloud platforms (AWS, Azure, or GCP) is also required, along with knowledge of best practices for accessibility (a11y), performance optimization, and SEO. Strong problem-solving skills and the ability to work both independently and in a team-oriented environment are essential, as is previous experience working in Agile (Scrum/Kanban) environments.

Responsibilities

As a Front End Senior Developer, you will collaborate closely with designers, product managers, and back end developers to implement responsive and dynamic features, ensuring application performance, accessibility, and best practices in coding. You will also play a key role in monitoring and maintaining application performance, accessibility, and best practices in coding, as well as contributing to the development of new features and improvements within the application.

Skills

React

Next.js

JavaScript

TypeScript

Redux

Zustand

Recoil

SSR

SSG

ISR

GraphQL

REST APIs

Docker

AWS

Azure

GCP

Accessibility

Performance Optimization

SEO

Agile

Scrum

Kanban

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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