Front Desk Receptionist (Healthcare) - PST Working Hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BPOIndustries

Requirements

Exposure to US healthcare or insurance processes
Previous experience in frontline reception and customer service
Excellent written and verbal English communication skills
Patient, empathetic, and professional phone demeanour
Strong attention to detail and accuracy
Ability to work independently and manage time effectively during US business hours (Monday – Friday, 17:00–2:00 South Africa Time, subject to change)
MS Office proficiency (Word, Outlook, etc.)
Comfortable learning new software or platforms
Fixed fibre line with minimum 25 Mbps upload & download speed and wired Ethernet connection
Reliable power backup solution for load shedding and outages
Willingness to work on South African and US public holidays

Responsibilities

Handle inbound and outbound calls to schedule patient appointments
Update and maintain third-party insurance information
Assist with Medicaid authorizations when required
Support occasional collections for self-pay patients
Provide excellent customer service, ensuring a positive patient experience
Perform general administrative tasks as required

Skills

Key technologies and capabilities for this role

Customer ServiceAppointment SchedulingInsurance VerificationMedicaid AuthorizationsPatient CollectionsAdministrative SupportInbound CallsOutbound CallsUS Healthcare Processes

Questions & Answers

Common questions about this position

What are the working hours for this Front Desk Receptionist role?

The role requires working Monday – Friday from 17:00pm – 2:00am South Africa Time, which corresponds to PST hours and is subject to change based on US daylight savings.

Is this a remote position, and what are the internet and power requirements?

Yes, this is a fully remote role, but it requires a fixed fibre line with minimum 25 Mbps upload and download speeds supporting wired Ethernet, plus a reliable power backup for load shedding.

What skills and experience are required for this position?

Candidates need exposure to US healthcare or insurance processes, previous frontline reception and customer service experience, excellent English communication, patience, attention to detail, MS Office proficiency, and ability to learn new software.

What benefits does this role offer?

Benefits include fully remote work and the opportunity to work with a growing US healthcare provider. Compensation for South African public holidays follows the BCEA.

What makes a strong candidate for this Front Desk Receptionist role?

Strong candidates have US healthcare or insurance exposure, frontline customer service experience, excellent English communication, and meet the strict remote setup requirements like fixed fibre internet and power backup.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees