Front Desk Receptionist (Healthcare) - PST Working Hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BPOIndustries

Requirements

Exposure to US healthcare or insurance processes
Previous experience in frontline reception and customer service
Excellent written and verbal English communication skills
Patient, empathetic, and professional phone demeanour
Strong attention to detail and accuracy
Ability to work independently and manage time effectively during US business hours (Monday – Friday, 17:00–2:00 South Africa Time, subject to change)
MS Office proficiency (Word, Outlook, etc.)
Comfortable learning new software or platforms
Fixed fibre line with minimum 25 Mbps upload & download speed and wired Ethernet connection
Reliable power backup solution for load shedding and outages
Willingness to work on South African and US public holidays

Responsibilities

Handle inbound and outbound calls to schedule patient appointments
Update and maintain third-party insurance information
Assist with Medicaid authorizations when required
Support occasional collections for self-pay patients
Provide excellent customer service, ensuring a positive patient experience
Perform general administrative tasks as required

Skills

Customer Service

Appointment Scheduling

Insurance Verification

Medicaid Authorizations

Patient Collections

Administrative Support

Inbound Calls

Outbound Calls

US Healthcare Processes

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees