Senior Claims Specialist
Integrated Specialty Coverages, LLCSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, LogisticsIndustries
Requirements
- Strong computer skills in a Windows environment, including Outlook, Excel, and Word
- Attention to detail with strong organizational skills when managing claims
- Transportation/Warehouse/Logistics industry experience (preferred)
- Experience with AS/400 (ideal, preferred)
- Ability to multi-task and perform accurately and reliably in a fast-paced environment with rapidly changing priorities
- Work with a high degree of integrity and dependability
- Must be a self-starter with a high level of independent organization skills
- The ability to effectively communicate with co-workers, management and third parties even during challenging situations
- Claims processing
- Case management
- Loss investigation
- Data analysis
- Critical thinking
- Root cause identification
- Problem solving
- Dealing with ambiguity
- Customer service
- Time management
- Decision making
- Evidence collection
- Damages review
- Research
- Communication
Responsibilities
- Responding to incoming calls from drivers and customers regarding potential freight damages, overages, shortages, or spoilage
- Determining claim validity and facilitating timely and accurate processing and execution
- Providing complete and thorough instructions to drivers on acceptable protocol and following up accordingly
- Monitoring climate control trailer temperatures
- Ensuring that all paperwork is properly attainable in the event of a claim
- Communicating between the driver, the intended receiver and the customer concerning the disposition of the undeliverable freight and shortage discrepancies
- Notifying internal Operations personnel to track, secure and redeliver rejected freight
- Documenting all communications and activities that occur during the handling of the claim
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this position?
Medical, Vision, Dental, Supplemental, and Life Insurances are available, plus a 401(k) retirement plan with quarterly match.
Is this a remote position?
This information is not specified in the job description.
What are the minimum qualifications for the Freight/Cargo Specialist role?
Strong computer skills in a Windows environment, including Outlook, Excel, and Word, along with attention to detail and strong organizational skills when managing claims.
What skills and abilities are needed for this job?
Key skills include claims processing, case management, loss investigation, data analysis, critical thinking, root cause identification, problem solving, dealing with ambiguity, customer service, time management, decision making, evidence collection, damages review, research, and communication.
What makes a strong candidate for this Freight/Cargo Specialist position?
Candidates with transportation/warehouse/logistics experience, AS/400 experience, ability to multitask in a fast-paced environment, high integrity, self-starter qualities, and effective communication skills, even in challenging situations, stand out.
Stevens Transport
National truckload carrier for temperature-controlled logistics
About Stevens Transport
Stevens Transport is a national truckload carrier that specializes in temperature-controlled logistics services across the United States. The company transports goods that require specific temperature management, such as food and pharmaceuticals, ensuring their safe delivery. Stevens Transport operates a fleet of temperature-controlled trucks and utilizes advanced technology to provide comprehensive logistics solutions, including transportation, warehousing, and supply chain management. What sets Stevens Transport apart from its competitors is its commitment to family values and job security, as evidenced by its history of never having layoffs. The company focuses on creating a supportive work environment for its employees, offering career advancement opportunities and fostering a culture of innovation. The goal of Stevens Transport is to deliver reliable logistics services while maintaining high standards of service and employee satisfaction.
Dallas, TexasHeadquarters
1980Year Founded
VENTURE_UNKNOWNCompany Stage
Automotive & Transportation, Industrial & ManufacturingIndustries
1,001-5,000Employees
