Fraud and Lead Quality Analyst at LendingTree

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

In-office attendance in Charlotte, NC office (hybrid schedule; Tuesday-Thursday in-office)
At least two years professional experience in fraud management or lead quality assurance, preferably in the financial technology (FinTech) industry
Strong data analytics/data engineering skillset, including demonstrated expertise using data warehouses such as Snowflake, SumoLogic, etc
Proficiency in business intelligence tools such as PowerBI, Tableau
Ability to use API-based connectors to collect and transfer data from multiple sources to data warehouses
Skills in writing custom SQL queries and performing data manipulation
Experience employing machine learning techniques

Responsibilities

Provide ongoing data-driven analytics on fraudulent activity to improve the efficacy and accuracy of the fraud detection and management program
Provide ongoing data-driven analytics on overall lead quality to improve business value and ensure productive partner relationships
Use analyses to make data-driven improvements to fraud and quality assurance programs
Work with vendors to continuously evaluate and improve fraud/quality control products and services
Use API-based connectors to collect and transfer data to Snowflake; write custom queries, perform data manipulation, and create live-view dashboards for real-time monitoring
Employ machine learning techniques to update and improve fraud and quality assurance programs
Work cross-functionally to tailor fraud management and quality assurance programs to unique business risks
Monitor fraud detection program for organized fraud incidents and collaborate with business units like Customer Contact Center for timely response
Work with partner financial institutions to investigate and remediate fraud or lead quality concerns
Maintain compliance with regulatory requirements for fraud management and reporting
Perform other information security related data analysis and presentation as required
Create feedback processes with partners and marketing teams for continuous improvements to lead quality

Skills

Key technologies and capabilities for this role

SnowflakeSumoLogicPowerBITableauFraud DetectionData AnalyticsSQL

Questions & Answers

Common questions about this position

Is this role remote or does it require office attendance?

This role requires in-office attendance in the Charlotte, NC office on a hybrid schedule, specifically Tuesday through Thursday in-office.

What technical skills are required for the Fraud and Lead Quality Analyst role?

Key skills include data analytics across repositories like Snowflake and SumoLogic, creating dashboards in PowerBI or Tableau, writing custom SQL queries, using API-based connectors, and employing machine learning techniques.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

The role works under the direction of the Security Program Manager in a cross-functional capacity, partnering with business development, sales, marketing teams, and multiple business units.

What makes a strong candidate for this Fraud and Lead Quality Analyst position?

A strong candidate has a data analytics skillset for fraud detection and lead quality, experience with tools like Snowflake, PowerBI/Tableau, APIs, and machine learning, and the ability to work cross-functionally to tailor programs to business risks.

LendingTree

Online marketplace for financial products

About LendingTree

LendingTree connects consumers with various financial products and services, including loans, credit cards, and insurance. Users can fill out a single form on the LendingTree website to receive multiple offers from different lenders, allowing them to easily compare rates and terms. This platform simplifies the process of finding the best financial deals available. Unlike many competitors, LendingTree aggregates offers from multiple lenders, providing a transparent marketplace for consumers. The company's goal is to help individuals make informed financial decisions by offering a comprehensive range of financial solutions.

Charlotte, North CarolinaHeadquarters

1996Year Founded

$5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, vision and dental plans that include options for a pre-tax health savings account or flexible spending account, and an expansive network of doctors and hospitals best suited to meet your healthcare needs.

Mental health support services offering access to counseling, crisis intervention and virtual therapy.

A wellness discount on medical plan payroll deductions, plus reimbursement for your favorite healthy activities.

In-person or remote training with our fitness coordinator, along with a ton of workout challenges that will sweat you into shape.

Your choice of four different life insurance plans with 100% company-paid short-term and long-term disability insurance.

Market-competitive salaries.

Potential for biannual performance-based bonuses.

Annual grants of company stock that fully vest in just three years.

401(k) retirement savings plan with a company match.

Flexible Paid Time Off so you can take the time you need to refocus and recharge.

Ongoing career development and leadership training.

Awards and recognition for employees doing outstanding work.

Insightful career pathing so you can chart your growth here and beyond.

Tuition reimbursement if you decide to continue your education.

A culture ambassador program for high-performing employees who rep our culture the best.

Employee-led interest groups that focus on community service, diversity and inclusion, technology and more.

Paid maternity and paternity leave.

Up to $10,000 reimbursement for adoption-related expenses.

On-demand maternity, postpartum and return-to-work support and access to 24/7 virtual care for employees and their partners.

Company-funded IVF/IUI treatments after standard cost sharing is applied.

Risks

Self-service technologies may reduce consumer reliance on LendingTree's platform.

AI-driven financial services could threaten LendingTree's traditional lead generation model.

New regulatory challenges may arise from LendingTree's partnership with Coverdash.

Differentiation

LendingTree offers a comprehensive marketplace for diverse financial products and services.

The platform simplifies loan comparison by aggregating offers from multiple lenders.

LendingTree's partnership with Coverdash expands its offerings to include business insurance.

Upsides

AI-driven personalization can enhance LendingTree's tailored financial product offerings.

Embedded finance trends offer LendingTree opportunities to expand its product reach.

Digital wallets and contactless payments integration could reshape LendingTree's consumer experience.

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