Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Retail, JewelryIndustries
Requirements
- Experience in a high volume retail environment
- Adaptable with the ability to think creatively
Responsibilities
- Champion exceptional customer service standards, coach and develop the team, and ensure day-to-day business operations are expertly executed
- Maintain a strong presence on the sales floor, demonstrate outstanding people skills, and champion Mejuri’s values as a team player with a can-do attitude that motivates the team
- Enable a memorable and personalized customer service experience focused on building connections to the Mejuri brand and exceeding expectations
- Expertly execute and coach others on Selling Programs
- Remain informed and knowledgeable as a product expert on all Mejuri products and latest launches
- Assist the team with implementing customer-centric campaigns and maintaining relationships
- Ensure all KPIs are consistently achieved, take ownership of delivering strong results focusing on team and individual goals
- Maintain operational processes that positively impact sales, decrease spend, and enhance the business
- Support management to ideate and develop new sales opportunities to drive traffic and engage clients
- Drive business through clienteling, sourcing new customers, and fostering existing relationships
- Manage sales floor operations, coach and provide in-the-moment feedback to the sales team
- Provide critical insights and daily recommendations
- Support all operational workflows and uphold standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, employee management, and achieving daily business requirements
- Support all OMNI transaction types (purchases, returns, exchanges, phone sales, BOPIS, BORIS) to exceed expectations
- Manage inventory tasks including shipping & receiving, inventory transfers
- Work with store management to identify opportunities to improve daily operations (systems, tools, processes)
- Ensure physical store maintenance is upheld 10/10
- Partner with Visual Lead to analyze KPIs and monitor stock levels to create a productive sales environment and determine action steps to improve sell-through
- Provide support to Visual Lead during implementation of retail campaigns
- Follow up on execution deadlines for key VM initiatives to ensure timely deliverables
- Support day-to-day maintenance of visual displays and product
- Report damaged display product or tools to Visual Lead
- Provide feedback to Visual Lead on gaps and opportunities
Skills
Customer Service
Team Leadership
Sales
Retail Operations
Product Knowledge
KPI Management
Mejuri
Handcrafted fine jewelry for everyday wear
About Mejuri
Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.
Toronto, CanadaHeadquarters
2013Year Founded
$28.2MTotal Funding
SERIES_BCompany Stage
Consumer GoodsIndustries
501-1,000Employees