[Remote] Field Service Engineer 1 - Invasive Cardiology - Memphis, TN at GE Healthcare

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

BA Degree in Information Technology or related field; OR equivalent military education; OR High School Diploma/GED and 2-3 years of experience in Information Technology
A+, Network+ or Cisco CNA Certifications (preferred)
Applicable knowledge of Information Technology Network infrastructures, including working with computers, servers, network switches, and understanding of network traffic with troubleshooting command knowledge (must demonstrate basic commands)
Experience with Microsoft Active Directory (AD) structure, implementing AD policies, and Microsoft suite of products (Microsoft Certifications preferred)
Must live in the Memphis, TN area
Ability to comply with GEHC's standard background check, post-offer drug test, customer access policies (including immunizations), and additional drug tests or background checks as required
Special physical requirements: able to lift, carry, push, and pull up to 35 lbs. unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods, and reach at, above, and below shoulders

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, Field Modification Instructions (FMIs), and/or Instrument Service Information (ISI) bulletins
Assist more experienced field engineers with equipment installation
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
Effectively communicate and partner with teammates, colleagues, and customers to ensure resolution, proper follow-up, and customer satisfaction
Partner with customers and recommend value-added services to help them run their business more efficiently
Maintain administrative responsibilities, including customer service logs, internal service records, ordering repair parts, and managing cycle times
Utilize GEHC escalation process, work with region and national support to define and implement corrective action plans, and resolve customer issues timely
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify potential sales leads, participate in sales opportunities (e.g., contract renewals), and assist with promoting revenue programs
Focus on customer needs, build and enhance customer relationships to become a perceived partner
Keep up to date with competitor information and market trends
Answer service calls independently without assistance within one year of employment
Be a self-starter, take ownership of job responsibilities, take good notes, demonstrate understanding, and share with direct leader and mentor
Perform on-time and accurate Preventative Maintenance in one or more modalities of equipment, follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work with experienced Field Engineers (onsite and remotely) to learn troubleshooting, repair, and equipment installation techniques
Drive customer satisfaction through Service Excellence

Skills

Key technologies and capabilities for this role

Active DirectoryIT Network InfrastructureTroubleshootingPreventative MaintenanceEquipment InstallationService RepairCustomer ServiceField Service

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Engineer role?

A BA Degree in Information Technology or related field, or equivalent military education, or High School Diploma/GED with 2 to 3 years of experience in the Information Technology field is required. A+, Network+ or Cisco CNA Certifications are a plus.

Is this Field Service Engineer position remote or on-site?

This information is not specified in the job description.

What is the salary for this Field Service Engineer position?

This information is not specified in the job description.

What key skills are needed for this role in Invasive Cardiology?

Applicable knowledge and understanding of Information Technology Network infrastructures, ability to discuss, troubleshoot, and resolve customers AD(Active Directory) structure and Policies, handling complex configurations, being well organized, and communicating effectively are essential.

What qualities make a strong candidate for this Field Service Engineer job?

Strong candidates are self-starters who take ownership of job responsibilities, demonstrate good note-taking and understanding, work well with experienced engineers, communicate effectively with customers and teammates, and can independently handle service calls within one year.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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