Engineering Manager, EMEA
Ashby$150,000 - $250,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Life Sciences, Microscopy, Medical DevicesIndustries
Requirements
- Successfully completed an undergraduate degree (Masters degree a plus)
- Minimum of 10 years’ experience working for a global organization
- Successfully managing and developing customer-facing organizations
Responsibilities
- Manage all LMS Field Operations related to Service, including profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs/refurbishment within service level agreements, demand service, and warranty repairs
- Manage and oversee an organization with 120 staff (Field Service Managers, Field Service Engineers, Customer Service Delivery, and Service Contract Sales) to ensure satisfactory job performance, business objectives, revenue, and profit targets
- Actively pursue customer feedback to ensure customer satisfaction and consistent high-quality service support, incorporating Danaher Business Systems Tools into daily work
- Maintain intimate knowledge of contractual obligations to Customers, Dealers, and Authorized Third Party service organizations within the assigned area to properly respond and fulfill agreements
- Own and optimize the regional Service P&L and achieve business financial objectives to create above-market economic growth
- Recommend purchases and allocations of spare parts inventory, supplies, etc., for the assigned area and maintain/reconcile these items to meet or exceed contractual commitments and customer expectations
- Establish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities
- Establish a close working relationship with Business Unit Management to address escalated issues and represent the company professionally to instill confidence in current and prospective customers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or does it require office presence?
The position is offered in any major European location (Germany, UK, Italy) and will be remote.
What is the salary or compensation for this role?
This information is not specified in the job description.
What are the key responsibilities of the Service Director role?
The role involves managing profitable growth of service revenue, installations, repairs, and overseeing 120 staff including Field Service Managers, Engineers, Customer Service Delivery, and Service Contract Sales to meet business objectives.
What is the company culture like at Leica Microsystems?
Customer focus, innovation, and teamwork are at the core of the culture, with a commitment to continuous improvement, exciting customers, and creating the best work environment.
What skills or experience make a strong candidate for this position?
Ideal candidates are passionate about building and managing high-performing organizations, excelling in customer satisfaction, driving quality improvements, and skilled in building relationships, coaching, negotiating, resolving conflicts, and team building.
Danaher Corporation
Water quality, diagnostics, and identification solutions
About Danaher Corporation
Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.
Washington, District of ColumbiaHeadquarters
1969Year Founded
IPOCompany Stage
Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries
10,001+Employees