Embedded Software Developer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, LogisticsIndustries

Requirements

Bachelor’s degree in Software, Computer, or Robotics Engineering (or equivalent)
3–5 years of experience in embedded systems development and maintenance
Thorough understanding of Clean Code principles
High desire to learn and grow every day
Autonomous, but still a team player
Commitment to quality over quantity

Responsibilities

Develop, test, troubleshoot and maintain software that bridges the gap between mechanical, electrical, firmware, software and cloud infrastructure
Design Linux-based embedded software in C#, interfacing with printers, Bluetooth hardware, cameras, micro-services and UI
Build low-level systems in C++ for microcontrollers, integrating sensors, actuators, lights, and other hardware components. Optimize for memory, power, and processing constraints
Apply cybersecurity best practices, contributing to secure boot and firmware update processes
Configure and bring up new hardware platforms; provision and deploy embedded applications on physical devices
Ship and install IoT devices across stations; monitor device health using logging and remote access tools
Perform remote updates and maintenance as needed
Maintain Git version control and adhere to good development workflows and practices (CI/CD, Agile/Scrum)
Analyze sorting operations and map station processes to digital systems
Design scalable, error-proof architectures within existing infrastructure constraints
Explore new ideas and develop proof-of-concepts; write business cases for promising innovations
Create user stories, manage backlog, and prioritize development tasks
Provide technical support for operations across 100+ stations in Canada, the Netherlands, and Australia
Respond promptly to station issues with L1, L2 and L3 support
Develop operational manuals, troubleshooting guides, and training materials
Produce detailed technical documentation for code, APIs, and system architecture
Collaborate with cross-functional teams including software, electrical, and mechanical engineers, business analysts, and product owners
Communicate technical concepts clearly to non-technical stakeholders

Skills

C++

Linux

Embedded Software

IoT

Bluetooth

Git

CI/CD

Agile

Scrum

Cybersecurity

Firmware

Microcontrollers

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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