VP, Engineering
NutrafolSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, FintechIndustries
Requirements
- Experience in software engineering and technical operations in the cloud
- Passion for technology
- Experience managing multiple teams and Engineering Managers
Responsibilities
- Set and communicate the roadmap for the Platform Engineering group based on the business needs, including ensuring that Glia systems remain highly secure and robust during rapid customer growth by proactively leading regional availability and recoverability, data distribution, security, and compliance projects
- Lead the SRE function, review, and implement the best practices for operations for all engineering teams in the company
- Lead the adoption of the DevOps approach by providing a necessary set of tools, training, and best practices
- Mentor and coach Engineering Managers and Technical Leaders inside the Platform Group
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What teams will I be managing in this role?
Your group will consist of several engineering teams in Europe and North America, including the Pacific Coast timezone, which will report to you.
Is this a remote position, and where are the teams located?
The role involves leading teams across Europe and North America, including the Pacific Coast timezone, but specific remote or office requirements are not detailed.
What experience is required for this Director of Engineering role?
Candidates need experience in software engineering and technical operations in the cloud, passion for technology, and experience managing multiple teams and Engineering Managers.
What is the salary or compensation for this position?
This information is not specified in the job description.
What does Glia's hiring process involve?
The hiring process includes an introduction, practical and team interviews, and a decision and offer; for more details, check Glia's Career FAQs or contact talent@glia.com.
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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