Director of Claims Operations at Protective Life

Covington, Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Life & Health InsuranceIndustries

Requirements

Bachelor’s degree in Business or equivalent experience
5+ years in management (claims management preferred) and financial services, ideally life insurance
Proven ability to influence stakeholders without formal authority
Skilled in adapting to change, ambiguity, and tight deadlines
Strong communication, presentation, and interpersonal skills with leadership and stakeholders; excellent verbal/written and organizational abilities
Advanced analytical and problem-solving skills to simplify complex issues; high attention to detail while managing multiple priorities independently
Knowledge of claims regulatory requirements preferred; committed to compliance and continuous improvement

Responsibilities

Leadership & Development: Build an engaged, inclusive team aligned with strategic goals; coach, mentor, and promote professional growth
Customer Experience: Capture and act on beneficiary and employee feedback to ensure organizational alignment
Vendor & Outsourcing Management: Oversee vendor relationships and outsourcing strategies to drive growth and optimize costs
Unreported Death Program: Ensure compliance through timely processes, reporting, and oversight of onshore/offshore operations; prepare audit reports
Relationship Management: Maintain cross-functional relationships and serve as SME for Claims operations and vendor best practices
Claims Committee: Participate as voting member to review and decide on complex or high-value claims
Business Process Improvement: Lead and support initiatives to streamline processes, enhance efficiency, and improve user experience

Skills

Claims Operations

Leadership

Team Development

Vendor Management

Outsourcing

Compliance

Process Improvement

Relationship Management

Audit Reporting

Customer Experience

Protective Life

Provides financial planning and life insurance services

About Protective Life

Protective Life provides financial planning and life insurance services aimed at individuals and businesses. The company offers a variety of products, including life insurance policies and retirement planning guides, to help clients secure their financial future. Their services are designed to assist financial advisors, insurance agents, and individual clients in protecting assets and planning for retirement. Protective Life operates through both business-to-business (B2B) and business-to-consumer (B2C) models, partnering with financial professionals while also reaching out directly to clients via their online platform. What sets Protective Life apart from competitors is their focus on excellent customer service and the provision of educational resources, which empower clients and advisors to make informed decisions. The company's goal is to help clients achieve financial security through comprehensive solutions and support.

Birmingham, AlabamaHeadquarters

1842Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Vacation

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Assistance Program

Risks

Increased competition from digital-first insurance startups could erode market share.

Interest rate fluctuations pose a risk to Protective's investment income.

Direct-to-consumer insurance models may impact Protective's B2B distribution strategy.

Differentiation

Protective.com emphasizes excellent customer service and educational resources for informed decision-making.

The company offers support and training for financial advisors and insurance agents.

Protective.com operates on both B2B and B2C models, reaching diverse client bases.

Upsides

Increased demand for digital insurance solutions drives innovation in the life insurance sector.

The rise of fee-based advisory services reshapes the financial planning landscape.

Big data analytics allows better risk assessment and personalized insurance products.

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