Diabetes Sales Associate - Cape Cod, MA
AbbottSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, TelemedicineIndustries
Requirements
- 3+ years of experience leading frontline clinical teams with accountability for team-level outcomes
- Demonstrated ability to champion new initiatives and achieve direct business outcomes (desired)
- Great clinical and non-clinical judgment and ability to coach around performance to drive clinical effectiveness (desired)
Responsibilities
- Serve as direct manager of a team of Diabetes clinical guides (CDCES): (50%)
- Act as a clinical champion for the work - player-coach, modeling excellent care delivery for the clinical guides
- Perform goal setting and coaching of direct reports to achieve business goals and clinical performance outcomes; monitor results on performance and productivity dashboards
- Complete regular reviews of direct reports’ work and hold clinical guides accountable through audits, shadowing, and 1:1 meetings; create performance improvement plans when needed
- Perform regular clinical audits (QA) including note review and listening tours
- Steward member-centric and open clinical culture to members and colleagues
- Recruit, interview, hire, and onboard new clinical staff
- Identify needs, problem solve, and collaborate with leadership to achieve improvements and standardization of clinical workflow
- Create workflows, assessments, and plans of care for team efficiencies and member outcomes
- Assist the team with escalated member needs
- Coordinate and facilitate ongoing education for existing staff and own onboarding for new teammates
- Meet regularly with manager to discuss team performance, successes, and areas for improvement
- Direct clinical care: (50%)
- Maintain an active panel of members in the Diabetes Clinic to stay immersed in workflows and expertise
- Screen members for Diabetes Clinic eligibility and appropriateness
- Complete detailed assessments and ongoing education on diabetes management pillars (disease process, medications, glucose monitoring, lifestyle counseling, contingency planning)
- Work with members to create and achieve collaborative SMART goals
- Utilize motivational interviewing to influence positive sustained behavioral changes
- Identify gaps in care and provide resources
- Collaborate with Diabetes Clinic team members (nurse practitioners, social workers, pharmacists) to develop plans of care and optimize medication regimens
- Maintain documentation related to member care
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time role.
What is the reporting structure for the Diabetes Clinical Guide Manager?
The Diabetes Clinical Guide Manager will report to the Senior Manager of the Diabetes Clinic.
What are the required skills and experience for this role?
The position requires 3+ years of experience leading frontline clinical teams with accountability for team-level outcomes.
What does the company culture emphasize in this role?
The role stewards a member-centric and open clinical culture consistent with Devoted’s values of treating every member like family.
What experience makes a strong candidate for this position?
Candidates with 3+ years leading frontline clinical teams, demonstrated ability to champion initiatives, and strong clinical judgment to coach performance stand out.
Devoted Health
Medicare Advantage plans with personalized support
About Devoted Health
Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.
Waltham, MassachusettsHeadquarters
2017Year Founded
$2,194.5MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees