Default Manager

Position Overview

Hometap is a company focused on making homeownership less stressful and more accessible through a home equity investment product. They've been recognized as a great place to work by publications like The Boston Globe and Forbes, and have received awards for innovation in the fintech space. They offer competitive compensation, healthcare, unlimited PTO, a generous share package, and a strong company culture.

Who You Are: Investment Support Default Manager

You will be a key part of the team responsible for ensuring a positive investment experience for Hometap's invested homeowners throughout the entire process. You bring experience managing various default events and have a proven track record of building successful default teams. You are a leader who can coach and motivate a team to achieve results.

Requirements

• Experience managing a variety of default events, including:
  • Foreclosure
  • Bankruptcy
  • Ownership Changes
  • New Liens
  • Delinquent Taxes
  • Delinquent HOA Fees
  • Trusts
  • Estates
  • Loss Mitigation
• Experience building and leading successful default teams.
• Strong leadership skills and the ability to coach and motivate team members.
• Knowledge of default processes and procedures.

Responsibilities

• Default Management & Escalations:
  • Oversee all areas of default processes, including foreclosure, bankruptcy, ownership changes, new liens, delinquent taxes, delinquent HOA fees, and estates.
  • Ensure accuracy and Service Level Agreement (SLA) compliance.
  • Identify, implement, and manage Key Performance Indicators (KPIs) to monitor team member performance and efficiency.
  • Handle escalated customer issues and complaints, ensuring timely resolution and customer satisfaction.
  • Proactively identify, escalate, and mitigate risks within the default area and related processes.
  • Collaborate closely with the Legal Department on the management of all foreclosure-related matters.
  • Implement strategies for efficiency and drive continuous improvement within the default team.