Korean Speaker Lyric Reviewer
WelocalizeSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Social Media, Advertising, Digital MarketingIndustries
Requirements
- Strong background or interest in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing
- Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus
- Must be IT savvy and familiar with Microsoft and Google tools and applications
- Language proficiency in English and Korean
- Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus
- Knowledgeable and passionate with strong understanding of leading social media products and community standards
- Excellent interpersonal, verbal, and written communication skills
- Empathy and a customer-centric approach
Responsibilities
- Provide support through various channels, including online chat, emails, instant messaging, and phone calls
- Act as a point of contact to provide consultative support on advertisers’ and agencies’ accounts
- Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction
- Ensure clients receive the highest level of sales and operational customer service
- Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs
- Drive product adoption and educate clients from basics to best practices
- Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls
- Promote advertising opportunities on TikTok products based on process and procedure
- Execute structured multi-channel outreach (call, email, instant messaging) with approximately 80+ interactions daily
- Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers
- Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience
- Identify high-value opportunities and encourage advertisers to increase investment in advertising using the client’s platforms
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
- Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations
Skills
Korean
Customer Support
Sales
Online Chat
Email Support
Phone Support
TikTok
Social Media
Advertiser Engagement
Troubleshooting
Product Adoption
Multi-channel Outreach
CRM
Accenture
Global professional services for digital transformation
About Accenture
Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.
Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees