Customer Success Manager, Bilingual (Spanish or Portuguese)
Keeper SecuritySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Marketplace Platform, Home ServicesIndustries
Requirements
Candidates must have a minimum of 1 year of customer service experience, exceptional problem-solving skills, and a strong sense of ownership. Fluency in both English and Portuguese is required, along with the ability to work full-time (40 hours/week) and be eligible to work in Poland. Availability for shifts within Central European Time (CET) is also necessary.
Responsibilities
The Customer Support Advocate will prioritize and champion customer satisfaction with a personalized and caring approach in every interaction. They will understand customer needs through feedback, spot trends in inquiries, and adapt their approach to ensure a positive customer experience. The role involves demonstrating ownership and curiosity in addressing concerns, proactively identifying and implementing effective resolutions, and serving as a trusted resource to achieve optimal customer satisfaction.
Skills
Customer Service
Communication
Problem-Solving
Portuguese
Taskrabbit
Marketplace connecting clients with skilled Taskers
About Taskrabbit
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$36.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees