Customer Success Manager (Search Marketer Analytics) at BrightEdge

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, TechnologyIndustries

Requirements

5+ years of relevant experience managing multiple customer accounts
Experience doing discovery of business goals and needs
Experience driving technology/platform adoption and usage
Strong verbal and written communication skills and presentation skills
Experience managing complex integrations
Thorough understanding of digital marketing
Working knowledge of SEO
Enterprise analytics experience with Tableau/Domo/Power BI (strong plus)
Experience with web analytics, Adobe Analytics (strong plus)

Responsibilities

Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
Drive integrations and implementations to completion
Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
Identify, engage, and train different divisions within a customer
Provide day-to-day engagement that delights customers and supports renewal
Configure platform to support advanced AI use cases

Skills

SEO

Tableau

Digital Marketing

Customer Success

Platform Integrations

Analytics

Technical SEO

Enterprise Analytics

BrightEdge

Enterprise SEO and content marketing platform

About BrightEdge

BrightEdge provides an enterprise SEO and content marketing platform that helps businesses enhance their online presence and engage customers. The platform offers tools for understanding customer search behavior, enabling companies to create targeted content. BrightEdge stands out from competitors by focusing on actionable insights that help businesses track and optimize their SEO efforts. The goal is to empower companies to improve their digital strategies, leading to increased visibility and revenue.

Foster City, CaliforniaHeadquarters

2007Year Founded

$60.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Medical / Dental / Vision Insurance

15-23 days Paid Time Off (PTO) annually

Stock Options

401(k)

6 Weeks Paid Maternity Leave

4 Weeks Paid Paternity Leave

Competitive Salaries

SEO Certification Courses

Team Events & Socials

Free Friday Lunches

Fully Stocked Kitchen

Collaborative Work Environments

Risks

SearchGPT's emergence could disrupt BrightEdge's reliance on Google-dominated SEO strategies.

Google's AI-powered SGE may alter the SEO landscape, affecting BrightEdge's business model.

The decline in Google's dominance may force BrightEdge to diversify platform compatibility.

Differentiation

BrightEdge's S3 platform offers real-time content engagement measurement across all digital channels.

The company serves 57% of Fortune 100 companies, showcasing its industry trust and reliability.

BrightEdge's DataMind Insights provides data-driven decision-making for targeted content creation.

Upsides

Generative AI in search offers new opportunities for BrightEdge to innovate and provide insights.

BrightEdge's live SGE update monitoring helps brands navigate the evolving search landscape.

The shift to multimodal search allows BrightEdge to expand content optimization tools.

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