Deel

Customer Success Manager II | EMEA

Spain

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HR Tech, SaaS, Payroll & HR PlatformsIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least 3 years of experience in customer success, SaaS, or a related field, with a strong understanding of account management principles and a proven ability to build and maintain client relationships. Experience with SMB/MM or ENT accounts is preferred, as is the ability to identify and mitigate customer risks.

Responsibilities

The Customer Success Manager II will manage a portfolio of SMB/MM or ENT accounts, proactively building relationships with key stakeholders and conducting regular business reviews. They will identify and flag potential risks leading to customer churn, engaging internal stakeholders to resolve issues and maintain customer communications. Furthermore, the CSM II will serve as the voice of the customer by gathering product and operational feedback, advocating for customer needs internally, and ensuring a high-quality customer experience on a day-to-day basis.

Skills

Customer Success
Account Management
Client Relations
Communication
Problem-Solving
Cross-Cultural Skills

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

Key Metrics

San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.

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