Customer Success Manager II | EMEA

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Deel is the all-in-one payroll and HR platform for global teams, with the vision to unlock global opportunity for every person, team, and business. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management, powered by AI and a fully owned payroll infrastructure. Deel supports workers in over 100 countries, enabling businesses to scale smarter, faster, and more compliantly.

As the fastest-growing SaaS company in history, Deel is transforming global talent connections and breaking down hiring barriers. We are building the infrastructure for the future of work, fostering a more diverse and inclusive global economy. In 2024, we processed $11.2 billion in payments across nearly 100 currencies and provided healthcare and benefits in 109 countries.

Deel has received recognition such as CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500, with a strong customer satisfaction rating of 4.83 from over 15,000 reviews. Joining Deel offers a career accelerator, allowing you to tackle complex challenges in the global work revolution and drive meaningful impact with a company valued at $12 billion.

Summary

You will be the primary point of contact for Deel's clients, both internally and externally. This dynamic role involves building strong customer relationships and identifying opportunities for long-term revenue growth. You will act as a trusted advisor, offering strategic guidance on operational and product-related matters, and championing new Deel products and capabilities to facilitate client expansion.

You are a passionate business builder who thrives on solving complex and ambiguous problems, driving significant business impact, and is not afraid to be hands-on. You are a talented generalist, adept at deriving insights from data and skilled in cross-functional project management with multiple stakeholders. A collaborative and high-performance team environment is essential for your success.

Responsibilities

• Accounts Management: Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and those with strategic growth potential.
• Risk Mitigation: Identify and flag risks that could lead to customer churn. Engage internal stakeholders to swiftly resolve issues while managing customer communications.
• Relationship Building: Cultivate relationships with key stakeholders and conduct regular business reviews.
• Product Advocacy: Serve as the voice of the customer by collecting product and operational feedback and sharing it with relevant internal teams.
• Customer Experience: Ensure a high-quality, day-to-day experience for all customers.

Company Information

Deel is a global HR platform for distributed teams, operating in over 100 countries. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and fosters a connected and dynamic culture driving continuous learning and innovation.