Customer Service Senior Analyst at Accenture

Bengaluru, Karnataka, India

Accenture Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Any Graduation
  • 5 to 8 years of experience
  • Skill in Retirement Solutions - Data Entry Services

Responsibilities

  • Lead the assessment and analysis of organizational readiness for change initiatives, identify gaps, and develop targeted action plans to address challenges and maximize adoption
  • Devise comprehensive change management strategies, including stakeholder engagement, communications, planning, and training delivery tailored to the needs of diverse audiences
  • Facilitate working sessions with stakeholders to clarify objectives, surface concerns, and co-create solutions in support of the business
  • Develop and execute training plans to equip end-users with the knowledge and skills required for successful transition to new processes or systems
  • Collaborate closely with project managers, technical teams, and business leaders to ensure integration of readiness activities into overall project plans and timelines
  • Conduct post-implementation project reviews to evaluate the results of the change
  • Engage stakeholders at all organizational levels to identify needs, address concerns, and secure support for change initiatives
  • Deliver clear, effective communications and presentations tailored to varied audiences
  • Facilitate knowledge transfer and adoption through expert guidance and resource support
  • Conduct readiness assessments and apply analytical thinking to inform and improve project outcomes
  • Lead the design, implementation, and continuous improvement of change management strategies in collaboration with cross-functional teams
  • Promote a culture of operational excellence by identifying and driving process enhancements
  • Perform analysis and solving of increasingly complex problems
  • Interact with peers within Accenture, some interaction with clients and/or Accenture management
  • Work with minimal instruction on daily tasks and a moderate level of instruction on new assignments
  • Make decisions that impact you

Skills

Data Entry
Customer Service
Retirement Solutions
Spreadsheets
Databases
Data Management
Data Verification

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.
Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.
The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.
The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.
Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.
The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.
Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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