Custom Software Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience in ServiceNow Customer Service Management (CSM)
Proficiency in ServiceNow Customer Service Management (CSM) (Must have skill)
Experience with ServiceNow IT Operations Management (Good to have skill)
Strong understanding of application design principles and methodologies
Familiarity with user experience design and usability testing
Ability to work with various stakeholders to ensure alignment on project goals
15 years full time education

Responsibilities

Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute in providing solutions to work-related problems
Collaborate with stakeholders to gather and analyze requirements for application design
Develop and document application specifications and design processes
Assist in defining requirements and designing applications to meet business process and application requirements
Collaborate with cross-functional teams to gather insights and analyze user needs
Translate user needs into functional specifications
Engage in iterative design processes, ensuring applications align with business objectives and maintain a user-centric approach
Test and validate designs to ensure they meet specified requirements

Skills

Key technologies and capabilities for this role

ServiceNowServiceNow CSMServiceNow ITOMApplication DesignAgileRequirements Analysis

Questions & Answers

Common questions about this position

What are the must-have skills for this Custom Software Engineer role?

Proficiency in ServiceNow Customer Service Management (CSM) is required, along with a strong understanding of application design principles, familiarity with user experience design and usability testing, and the ability to work with stakeholders.

Is this position remote or office-based?

This position is based at the Bengaluru office.

What is the minimum experience required for this role?

Minimum 3 years of experience in ServiceNow Customer Service Management (CSM) is required.

What is the educational qualification needed for this position?

A 15 years full time education is required.

What does a typical day look like for this role?

A typical day involves collaborating with cross-functional teams to gather insights, analyzing user needs, translating them into functional specifications, engaging in iterative design processes, and testing designs to ensure they meet requirements.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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