Content Operations Technical Lead at Remitly

Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, PublishingIndustries

Requirements

2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred)
Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with fundamental concepts of XSLT and XPath
Experience monitoring content data flows and resolving conversion/online issues in production
Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset
Excellent cross-functional communication; able to partner with editorial, product, IT, and vendors

Responsibilities

Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end
Analyze input data (SGML/XML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications
Resolve XML markup issues for online analytical titles; escalate and collaborate as needed
Execute User Acceptance test plans/cases for new features and products; verify functional and non-functional requirements
Track defects (Jira/Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production
Maintain QA checklists, business rules, and acceptance criteria for Canadian content
Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors
Coordinate with editorial, product owners, to minimize time-to-resolution; document root cause analysis and preventive actions
Address customer concerns by prioritizing issues, investigating complaints, and resolving problems
Participate in special projects that require data-based solutions supporting new product features and online functionality

Skills

XML

SGML

Content Operations

User Acceptance Testing

Jira

Azure DevOps

Data Flows

Workflow Automation

Markup

Conversion Specifications

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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