Complaints and Disputes Officer at AIG

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Dispute resolution experience and/or industry experience preferably within insurance
Understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities
Excellent communication skills, both verbally and written
Multi-lingual language proficiency highly preferred (English and Spanish)
Effective and efficient decision making and time management skills, with the ability to work unsupervised and under tight deadlines
Ability to manage complex matters confidently and calmly
Strong computer/multiple systems literacy is essential
A working understanding of complaint handling regulatory requirements
Strong negotiation and problem-solving skills
Ability to manage conflicting priorities in a timely, efficient and risk-aware manner
Good organizational skills and ability to handle multiple tasks simultaneously
Process orientated

Responsibilities

Review, manage and resolve simple to complex disputes from start to finish in accordance with all applicable in country laws and regulations, including referrals from the relevant arbitration services
Utilise strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation, such as final decision letters, claims settlement terms, and/or regulatory submissions
Build AIG’s relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators
Ensure fair and equitable outcomes for our customers in handling all complaints
Prepare reports for senior staff across our business in providing insights
Assist with training, where required, involving the wider business of our Complaint Management process and the identification of complaints
Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints
Manage the dispute resolution processes across multiple countries
Draw insights from the cases to identify lessons learned and to make sure we continue to listen, act and learn

Skills

Key technologies and capabilities for this role

Complaints ManagementDispute ResolutionClaims ProcessingUnderwriting ProcessesRegulatory ComplianceCase ManagementRisk ManagementBusiness Operations

Questions & Answers

Common questions about this position

What is the employment type for the Complaints and Disputes Officer role?

The position is full-time employment.

Is this Complaints and Disputes Officer role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Complaints and Disputes Officer position?

Strong technical skills for evaluating disputes, knowledge of in-country laws and regulations, and the ability to build relationships with stakeholders including regulators are required.

What is the company culture like at AIG for this role?

AIG emphasizes operating as one globally consistent business, driving innovation and cost efficiency, listening to customers, acting and learning from complaints, and delivering fair outcomes in a team-oriented environment.

What makes a strong candidate for the Complaints and Disputes Officer role?

Candidates with experience in complaints management, ability to handle complex disputes across multiple countries, technical evaluation skills, and regulatory knowledge will stand out, along with a focus on service excellence and stakeholder relationships.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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