Commercial Plumbing Service Technician at Hiller Plumbing, Heating, Cooling & Electrical

Nashville, Tennessee, United States

Hiller Plumbing, Heating, Cooling & Electrical Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Plumbing, HVAC, Home Services, ConstructionIndustries

Requirements

  • (Not explicitly listed in provided description)

Responsibilities

  • Create a care culture
  • Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls
  • Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform
  • Take before and after pictures of the work site, record equipment serial numbers, and document with photos pre-work damage to the customer property for historical documentation
  • Adjust, repair, replace sewage and sump pumps
  • Communicate the benefits of Club Memberships
  • Complete all required documentation on services, collect, record, and deliver fees to designated office administration
  • Confirm pipe system is air/watertight by performing pressure tests
  • Consistently provide accurate True Transparency pricing
  • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely
  • Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly

Skills

Key technologies and capabilities for this role

PlumbingCommercial PlumbingService TechnicianPipefittingTroubleshootingResidential Services

Questions & Answers

Common questions about this position

What benefits does Hiller offer to employees?

Hiller provides medical, dental & vision insurance, long and short-term disability, company paid $50,000 life insurance, company paid vacation, paid holidays, medical flex spending accounts for family care, 401k plan with company match, and an employee referral program.

Is this a full-time position, and is it remote?

This is a full-time position. Remote work is not mentioned; it appears to be an on-site role involving service delivery.

What are the key responsibilities for this role?

Responsibilities include creating a care culture, ensuring positive customer experiences through proper training and quality work, presenting professionally, and documenting work sites with photos and serial numbers.

What is the company culture like at Hiller?

Hiller emphasizes a family-owned care culture with core values of CARE, healthy work/life balance, and a commitment to employee happiness, growth, and opportunity.

What opportunities for growth does Hiller provide?

Hiller offers established career paths, advancement opportunities, regular performance reviews, paid training in a state-of-the-art facility, and year-round work with no layoffs.

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters
1990Year Founded
VENTURE_UNKNOWNCompany Stage
Industrial & ManufacturingIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.
Rising raw material costs may impact profit margins and pricing strategies.
Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.
The company offers transparent, no-surprise pricing to build customer trust.
Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.
Demand for energy-efficient systems allows Hiller to promote eco-friendly products.
Subscription-based maintenance services provide steady revenue and customer retention.

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