Client Support Services Specialist (ServiceNow) at Nasdaq

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FinanceIndustries

Requirements

Strong analytical and troubleshooting skills
Proficiency with Power BI / Excel / Microsoft tools
Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting
Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis
Proficiency with Co-pilot, AI tools and agentic workflow implementations
Excellent communication and collaboration skills
Ability to suggest and implement process improvements based on feedback and analysis
Ability to manage multiple priorities in a fast-paced environment
Bachelor’s degree in computer science or related field
ITIL Foundation – Preferred
Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Responsibilities

Work closely with cross-functional teams (engineering, infrastructure, security)
Mentor junior team members and provide technical leadership
Translate business requirements into technical solutions
Create dashboards, reports, and scheduled jobs
Ensure data integrity through imports/exports
Maintain and support the ServiceNow platform and related environments
Monitor KPIs and suggest improvements
Respond to incidents and service requests, including on-call duties for critical issues
Troubleshoot and resolve ServiceNow-related issues
Ensure secure and appropriate access to data and features
Implement security policies and audit controls
Ensure compliance with internal and external standards
Document incidents and resolutions for knowledge sharing

Skills

ServiceNow

Dashboards

Reports

Scheduled Jobs

Data Imports

Data Exports

Data Integrity

Platform Maintenance

Monitoring

Technical Leadership

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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