Client Success Associate at Arrive Logistics

As a Client Success Associate, the role involves managing the load board daily, including detailed data entry, scheduling appointments, tracking shipments, and closing out loads to ensure overall execution. Responsibilities also include obtaining pickup and delivery appointments, delivering effective communication with Carrier reps and customer contacts, proactively communicating shipment updates, developing tasks, understanding customer lanes, establishing a knowledge base of industry and Arrive operations, expanding customer relationships, maximizing profitability, prioritizing exceptions, and working with management to determine potential concerns.