Client Services Project Manager III at Thermo Fisher Scientific

Allschwil, Basel-Landschaft, Switzerland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Clinical Trials, PharmaceuticalsIndustries

Requirements

Bachelor's degree or equivalent experience
4 to 5 years of experience in project management or client-facing roles; experience in a pharma environment preferred but not required
3 years of experience acceptable with an advanced degree
Demonstrated project management skills: manages several medium-sized and/or complex active projects independently; structures projects in line with client strategy, identifying needs, establishing goals, defining resources, and tracking performance; diagnoses project challenges proactively, developing solutions with minimal guidance and mentoring team members; defines, tracks, and manages budgets and revisions to reflect scope changes and commitments; understands customer contract terms and skilled in negotiation techniques
Demonstrated client relationship management skills: performs comprehensive need analyses, understanding the customer's target market and value proposition; knowledgeable of Thermo Fisher’s solutions portfolio and communicates the company’s value proposition in relation to the competition
Demonstrated technical knowledge: leverages and interprets data independently to ensure successful project results and customer happiness; leads projects efficiently in different systems, maintaining accountability for outcomes; advances work process efficiency and effectiveness
Demonstrated project management leadership: seeks mentorship and guidance for personal development and strengthens project management skills; ensures clear, focused communication using the most appropriate medium; collaborates on solutions to problems, aligning timelines among cross-functional teams; takes ownership of project results, encouraging team respect and ensuring agreement on the vision

Responsibilities

Independently manages a client portfolio of moderate to strategic or complex projects
Leads the delivery of all technical and service aspects of projects and studies for clients, seeking opportunities for process efficiency and creative problem-solving
Crafts the preliminary study design and coordinates the study from start to finish
Collaborates with key team members within the company and maintains direct contact with internal departments and external customers
Ensures continuous communication and high-quality work delivery, coordinating with quality management systems
Participates in project meetings at Fisher Clinical or customer sites, representing the business at kick-off meetings
Leads and facilitates customer teleconferences, visits, and audits, providing timely customer reports and updates
Collaborates with Quality Assurance/Regulatory personnel to resolve Problem Reports
Translates customer needs into quotations and monitors and amends the quote and budget as needed
Provides accurate and timely financial forecasting and reporting
Ensures revenue recognition for projects and verifies final production information before invoice release
Participates in cross-functional business process improvement activities
Collaborates with the account manager to improve customer happiness
Applies GXP standards in all areas of responsibility
May train, mentor, or lead new colleagues on the team

Skills

Project Management

Client Portfolio Management

Clinical Trials

Study Design

GXP Compliance

Quality Assurance

Regulatory Compliance

Financial Forecasting

Revenue Recognition

Process Improvement

Customer Communication

Budget Management

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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