Senior Claims Specialist
Integrated Specialty Coverages, LLCSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Car Rental, TechnologyIndustries
Requirements
- Reside in the Greater Toronto Area
- Fluency in French (bilingual English/French required)
- Strongly preferred: minimum of 1+ years experience in auto claims handling, preferably with a major auto insurance carrier or car rental company
- BA/BS or equivalent preferred
- Exceptional personal qualities and people skills
- Outstanding conflict resolution and de-escalation skills
- Ability to work in a fast-paced environment, drive and embrace change
- Excellent follow-through, attention to detail, and minimal need for supervision
- Team player with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and commitment to the mission
- Commitment to high responsiveness and availability
- Strong proficiency with technology: Claims Systems, Slack, Google Docs, MS Office, internet, mobile systems (Mac expertise a plus)
- Bonus: Experience in balancing solutions with multiple interested parties
Responsibilities
- Provide exceptional customer service for Turo hosts and guests
- Investigate and process auto claims filed by Turo hosts and guests
- When possible, assist Turo members through the self-resolution process
- Coordinate claims processing with Turo's insurance partners
- Collect any amounts due from guests
- Maintain accurate file documentation
- Actively contribute to the continuous improvement of Turo’s processes for claims handling; strive to make Turo's organization a leader in customer service and cost management
Skills
Auto Claims Handling
Customer Service
Conflict Resolution
Claims Systems
MS Office
Google Docs
Slack
Turo
Peer-to-peer car sharing platform for rentals
About Turo
Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.
San Francisco, CaliforniaHeadquarters
2009Year Founded
$451.3MTotal Funding
POST_IPO_EQUITYCompany Stage
Automotive & Transportation, Consumer GoodsIndustries
1,001-5,000Employees