Cantonese (Hong Kong) Bilingual Audio Specialist (Freelance - Remote)
WelocalizeSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Technology Services, Managed ServicesIndustries
Requirements
- Strong verbal and written communication skills in both Cantonese and English
- Demonstrates professionalism and integrity in client communication and service delivery
- Attention to detail and ability to follow structured processes
- Proactive attitude with willingness to learn in a fast-paced environment
- Ability to work well independently or with minimal supervision
- Comfortable working in rotating shifts including nights, weekends, and holidays
- High School Certification or equivalent; fresh graduates are welcome to apply
- Basic understanding of IT service or call center operations is advantageous
- Previous experience in administrative or client support functions is a plus
- Must be able to work on-site in Cyberjaya, Malaysia
Responsibilities
- Provide administrative and coordination support to the Client Service Desk team
- Receive, validate, and log client service requests, ensuring accuracy and completeness of information
- Support in triaging requests by ensuring proper categorization and escalation of incidents
- Maintain detailed documentation and records related to service desk activities and client interactions
- Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service
- Ensure service tickets are closed in a timely and satisfactory manner with relevant notes
- Collaborate closely with internal teams to ensure seamless resolution of issues
- Communicate in a clear, respectful, and professional manner in both Cantonese and English
- Work in a 24x7 shift structure based on a defined roster
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or on-site?
The position is on-site in Cyberjaya, Malaysia, and remote work is not available.
What language skills are required for this role?
Strong verbal and written communication skills in both Cantonese and English are required.
What are the key skills needed for the Assistant Client Support Officer role?
Key skills include attention to detail, ability to follow structured processes, proactive attitude, and working well independently or with minimal supervision.
Does this job involve shift work?
Yes, the role requires working in a 24x7 shift structure based on a defined roster, including nights, weekends, and holidays.
What qualifications and experience are needed for this position?
High School Certification or equivalent is required; fresh graduates are welcome. Basic understanding of IT service or call center operations and previous administrative or client support experience are advantageous.
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees
